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Frequently Asked Questions

  • Q1. How do I order?

    • Answer: Placing on order on our website is Fast, Easy and Safe. Take a look at our detailed tutorial on How To Order or call our sales team on 01702 460047

  • Q2. I like the prices and I have print ready files how long will it take to be delivered?

  • Q3. I like the prices but I require you to design my artwork, how long will it take for my proofs and for the print to be delivered?

    • Answer: We normally take 1-2 days to produce proofs. Our team of designers work hard to produce creative artwork and so proofs can sometimes take longer than this. If your print is urgent please call the sales team on 01702 460047 before ordering to get an current lead time on artwork.

  • Q4. I have used other flyer printers in the past the quality left alot to be desired how can I be sure your quality is up to standard?

    • Link to our quality commitment http://www.solopress.com/quality-commitment.html

      Answer: Solopress.com has been providing the UK with quality Affordable printing for over 15 years. Our wealth of knowledge and experience during this time has made us a multi award winning business. http://www.solopress.com/awards.html

      Solopress takes great pride in a challenge, we will surpass your expectation with our focused team of sales consultants, designers, printers and print finishers. Our mission is to offer all our clients a Quality Value Service.

      From a simple flyer to a complex colour brochure, Solopress will impress you with our tailored skills. We guarantee you will receive the highest level of customer care and quality print services.

      Running 3 Five colour B2 Heidelberg presses the quality is superb even when production reaches 15,000 impressions per hour.

      The latest CTP technology gives flawless first generation reproduction, in-house state of the art finishing machinery, completes your job with the same care we started it with. Whatever your print requirement, Solopress will strive to deliver. Our aim is to provide a one stop affordable print service

  • Q5. I like your prices but would like a different stock (paper) is this possible?

    • Answer: We can print on paper from 80gsm to 400gsm, but for most flyers & leaflets we find our 350gsm or 130gsm stocks are suitable and cost efficient as we print your job with other customers jobs (gang printing). If you specify a different stock your job will be printed especially for you as a bespoke job and will increase in price. Please contact sales on 01702 460047 or email sales@solopress.com

  • Q6. I am looking for a flyer but am unsure what size....help?

    • Answer: Please click the link below, this page will give you dimensions of flyers & leaflets and you can download the template free of charge, alternatively please call one of our sales team on 01702 460047
      http://www.solopress.com/templates.html

  • Q7. Is my leaflet or flyer subject to VAT?

    • Answer: VAT is chargeable if the flyer is used as admission, discount on admission or product/service. An example of this is "Free (Or discounted) Admission With This Flyer". VAT is chargeable if the flyer is designed to be written on for example a form is incorporated into the design. VAT is chargeable if the flyer is to be used as a Postcard. A more detailed description of VAT print rules & regulations is a available from HM Revenue & Customs

  • Q8. What if the size I want printed is not listed as a product?

    • Answer: If you do not see the size you wish to print as a product, you will have to pick the smallest product that your job fits into. For example, if you would like to print a 105mm x 105mm you will need to pick an A6 148mm x 105mm product. Please make sure that you pick the correct size as an error could delay your job. Give our sales team a call if you are unsure on 01702 460047

  • Q9. I have been quoted much more by a local printer. Are these prices correct?

    • Answer: The prices quoted on the website are correct You may have been quoted much more by a local printer because they may not employ the same "ganging and batching" methods that we use.

  • Q10. What is ganging and batching?

    • Answer: We are able to offer Full Colour CMYK Lithographic printing at a much lower than our competitors by running your job with many others (Batch or gang printing). By using this method, we print all standard flyers/leaflets & business cards on a large sheet, with up to 20 others. This significantly reduces the costs of making plates, and other fixed setup costs typically involved in the printing process. The other reason that we are competitive is that we are not a print broker we own the print presses and all the finishing equipment and complete the job from start to finish under one roof.

  • Q11. I have shopped around a bit? Your prices are low...How do you do it?

    • Answer: We are able to offer Full Colour CMYK Lithographic printing at a much lower than our competitors by running your job with many others (Batch or gang printing). By using this method, we print all standard flyers/leaflets & business cards on a large sheet, with up to 20 others. This significantly reduces the costs of making plates, and other fixed setup costs typically involved in the printing process. The other reason that we are competitive is that we are not a print broker we own the print presses and all the finishing equipment and complete the job from start to finish under one roof.

  • Q12. I am after a bespoke job can you help??

    • Answer: I would love to! email the specifications of the quote to martin@solopress.com or call him on 01702 460047 and he will get a back to you pronto.

  • Q13. Its Thursday 3pm I am desperate for some flyers for Friday night...I have print ready files...help! (if nationwide then Wednesday, its our busiest day)

    • Answer: We can print you flyer overnight and despatch the next morning using one of our 4 delivery vans, please contact our sales team on 01702 460047 to make sure we can get to your postcode before placing the order.

  • Q14. I am unsure what "Print Ready Files" are, please explain?

    • Answer: Most design software can produce PDF, JPG or TIF files which we can print from these are print ready files. If you are still unsure please call sales on 01702 460047

  • Q15. What is 'bleed'?

    • Answer: Bleed is needed to ensure your job looks its best. Images, background colours and other fills, which are intended to print to the trimmed edge of the design, should be extended 3mm beyond the edge to give a 'bleed' without this you will end up with a white border. Example (A6 111 X 154.50) This is for cutting purposes. If you are unsure please contact our sales team on 01702 46 00 47

  • Q16. What is CMYK?

    • Answer: Four Colour Process Printing', which is also known as 'Full Colour Printing', is a widely used printing technique.

      The system uses four base colours – Cyan, Magenta, Yellow and Black. By using combinations of these in various tints, it is possible to produce virtually every colour imaginable!

  • Q17. Can I order by email?

    • Answer: We prefer you to order using our site but if thats not possible or if having problems with the online store. Please email orders@solopress.com or call Sarah Bowers on 01702 460047

  • Q18. What if I miss the delivery of my printing?

    • Answer: If you are not able to take delivery of your order, our courier will leave a card to let you know they tried to make the delivery. Please call the number on the card to rearrange

  • Q19. Is your packaging branded? Does it have to be?

    • Answer: Our packaging is usually branded. However, if you would prefer it not to be then please notify us when you place your order and we will be happy to accommodate your request.

  • Q20. How long until I get my delivery?

  • Q21. What payment methods do you accept?

    • Answer: Solopress offers you the following payment options:

      Payment is required before delivery unless you are an account holder

      Online Ordering
      Our online payments are serviced by WorldPay for further information please visit www.worldpay.com

      Debit / Credit Card payments
      We accept the following cards
      Visa Electron
      Mastercard
      Maestro Dom
      Solo
      Switch

      American Express is not accepted

      Cheque Payments
      Please make cheques payable to Solopress.com
      Allow 5 working days for funds to clear before receiving delivery.

      Bank Transfer
      Quote your job reference number on bank remittance.

      BACS
      Allow 3 working days for the funds to clear into the account before receiving delivery

      Bank Details
      Natwest Bank,
      43 Rayleigh High Street,
      Essex,SS6 7EH.
      Account Number: 42013941
      Sort Code: 54-30-60