{"id":75985,"date":"2026-01-14T11:00:53","date_gmt":"2026-01-14T11:00:53","guid":{"rendered":"https:\/\/www.solopress.com\/blog\/knowledge-base\/how-to-request-it-support\/"},"modified":"2026-01-14T11:00:53","modified_gmt":"2026-01-14T11:00:53","slug":"wie-sie-unterstutzung-anfordern","status":"publish","type":"epkb_post_type_1","link":"https:\/\/www.solopress.com\/blog\/de\/knowledge-base\/how-to-request-it-support\/","title":{"rendered":"Wie Sie IT-Support anfordern"},"content":{"rendered":"<h2 style='padding-top: 20px;'>Willkommen bei der Echo Knowledge Base!<\/h2>\n<p>Wir freuen uns, dass Sie sich f\u00fcr unser Plugin entschieden haben, um Ihre Wissensdatenbank zu verbessern. Wir sind hier, um Sie dabei zu unterst\u00fctzen, Ihre Wissensdatenbank au\u00dfergew\u00f6hnlich zu machen. Wenn Sie Hilfe ben\u00f6tigen oder Fragen haben, lassen Sie es uns einfach wissen!<\/p>\n<h3 style='padding-top: 20px;'>Artikel erstellen, so wie Sie Posts erstellen<\/h3>\n<p>F\u00fcgen Sie Lehrvideos oder Produktdemos hinzu. Beispiel f\u00fcr ein eingebettetes Video:<\/p>\n<p><iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/gOLT-IDT3UY?si=amjYFxs-Cf_CHqFM\" title=\"YouTube-Video-Player\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>Verbessern Sie Ihre Artikel mit Bildmaterial. Beispiel f\u00fcr ein Bild:<\/p>\n<p><img src='https:\/\/www.solopress.com\/blog\/wp-content\/plugins\/echo-knowledge-base\/img\/guy-on-laptop.jpg' alt='Beispielbild' width='500'><\/p>\n<p>Betten Sie PDFs und andere Medien m\u00fchelos mit Ihrem Page Builder oder Bl\u00f6cken ein.<\/p>\n<h3 style='padding-top: 20px;'>Hauptmerkmale<\/h3>\n<p>Unser Plugin enth\u00e4lt die folgenden Funktionen, um Ihre Wissensdatenbank hervorzuheben:<\/p>\n<ul>\n<li>Schnelle Suchleiste mit aufgelisteten Ergebnissen<\/li>\n<li>F\u00fcnf Ebenen der hierarchischen Dokumentation<\/li>\n<li>Artikelanzeige mit beliebten und aktuellen Artikeln<\/li>\n<li>H\u00e4ufig gestellte Fragen (FAQ) Modul und Shortcode.<\/li>\n<li>Anpassbare Kategorie-Archiv-Seite<\/li>\n<li>AI Inhalt schreiben<\/li>\n<li>Organisieren Sie Artikel und Kategorien alphabetisch, chronologisch oder in beliebiger Reihenfolge per Drag-and-Drop.<\/li>\n<li>Optimiert f\u00fcr die besten SEO-Ergebnisse zur Steigerung der Online-Sichtbarkeit<\/li>\n<li>Analysen zur Verfolgung der Nutzung Ihrer Wissensdatenbank<\/li>\n<li>Unterst\u00fctzt RTL-Sprachen, WCAG-Zug\u00e4nglichkeitsstandards und arbeitet mit WPML und Polylang<\/li>\n<\/ul>\n<h3 style='padding-top: 20px;'>PRO-Merkmale<\/h3>\n<p>Erweitern Sie Ihre Wissensdatenbank mit unseren kosteng\u00fcnstigen Add-ons:<\/p>\n<ul>\n<li>Steuern Sie den Zugriff und die Berechtigungen auf der Grundlage von Gruppen, WordPress-Benutzern und -Rollen sowie benutzerdefinierten Rollen.<\/li>\n<li>Verwalten Sie \u00f6ffentliche und private Artikel und kontrollieren Sie, wer Artikel lesen, schreiben und bearbeiten darf.<\/li>\n<li>Erstellen Sie unbegrenzte Wissensdatenbanken mit separaten Artikeln, Kategorien, Tags und mehr.<\/li>\n<li>W\u00e4hlen Sie zwischen den Layouts Sidebar und Grid.<\/li>\n<li>Import und Export von Artikeln und Kategorien mittels CSV und XML<\/li>\n<li>F\u00fcgen Sie Artikelabstimmungen und ein Feedback-Formular hinzu und lernen Sie aus Analysen.<\/li>\n<li>Weitere Widgets und Shortcodes f\u00fcr Kategorien, beliebte Artikel und die Suchleiste.<\/li>\n<li>Ersetzen Sie Artikel durch Links zu PDFs, externen Dokumenten, Videolinks und mehr.<\/li>\n<li>Nutzen Sie die erweiterte Suchanalyse, um beliebte und leere Suchanfragen zu identifizieren.<\/li>\n<\/ul>\n<h3 style='padding-top: 20px;'>Ben\u00f6tigen Sie Hilfe oder suchen Sie ein Feature?<\/h3>\n<p>Bitte z\u00f6gern Sie nicht, uns zu kontaktieren <a href=\"https:\/\/www.echoknowledgebase.com\/pre-sale-question\/\" target=\"_blank\">hier<\/a>.<\/p>\n<p>Wir sind immer hilfsbereit und haben ein offenes Ohr f\u00fcr Vorschl\u00e4ge f\u00fcr neue Funktionen.<\/p>","protected":false},"excerpt":{"rendered":"<p>Dies ist ein Auszug aus einem 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