{"id":75625,"date":"2025-07-23T11:07:40","date_gmt":"2025-07-23T10:07:40","guid":{"rendered":"https:\/\/www.solopress.com\/blog\/?p=75625"},"modified":"2025-07-23T11:08:05","modified_gmt":"2025-07-23T10:08:05","slug":"treffen-sie-das-solopress-kundenbetreuungsteam","status":"publish","type":"post","link":"https:\/\/www.solopress.com\/blog\/de\/solopress-news\/meet-the-solopress-customer-engagement-team\/","title":{"rendered":"Treffen Sie das Solopress Customer Engagement Team"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p>Haben Sie sich jemals gefragt, wer am anderen Ende der Leitung sitzt, wenn Sie bei Solopress anrufen? Es ist nicht nur ein Callcenter. Es ist ein gut strukturiertes Team von Spezialisten, die hinter den Kulissen arbeiten, um sicherzustellen, dass Ihre Bestellung reibungslos abl\u00e4uft, von dem Moment, in dem Sie sie aufgeben, bis zu dem Moment, in dem sie bei Ihnen eintrifft.<\/p>\n<p>Wir bei Solopress wissen, dass f\u00fcr gro\u00dfartige Druckerzeugnisse mehr als nur Maschinen erforderlich sind. Es braucht Menschen. Deshalb haben wir ein Supportsystem entwickelt, das sich an Ihren Bed\u00fcrfnissen orientiert, nicht an Skripten.<\/p>\n<h2><strong>Ma\u00dfgeschneiderte Unterst\u00fctzung durch ein engagiertes Kundenbetreuungsteam<\/strong><\/h2>\n<p>Unser Customer Engagement Team besteht nicht aus Generalisten, die jede erdenkliche Frage beantworten. Stattdessen haben wir eine Support-Struktur aufgebaut, die die realen Anforderungen unserer Kunden widerspiegelt - egal, ob Sie einen einmaligen Flyer hochladen oder jede Woche eine Gro\u00dfbestellung aufgeben.<\/p>\n<p>Im Mittelpunkt steht dabei unser <strong>Triage<\/strong> Vorgehensweise. Wenn Sie sich bei uns melden, stellen wir fest, welche Art von Hilfe Sie ben\u00f6tigen. Dann stellen wir sicher, dass wir Sie an jemanden weiterleiten, der das richtige Wissen hat, um Ihnen zu helfen. So k\u00f6nnen wir schnell und effektiv sicherstellen, dass Sie nicht zwischen den Abteilungen hin- und hergeschoben werden oder auf eine Antwort warten m\u00fcssen.<\/p>\n<h2><strong>Beim ersten Mal die richtige Hilfe bekommen<\/strong><\/h2>\n<p><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-75633\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur.jpg\" alt=\"Abteilung Kundenengagement\" width=\"900\" height=\"675\" srcset=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur.jpg 900w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-300x225.jpg 300w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-768x576.jpg 768w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-16x12.jpg 16w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-560x420.jpg 560w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-80x60.jpg 80w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-696x522.jpg 696w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-265x198.jpg 265w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/a><\/p>\n<p>So funktioniert unsere Customer Engagement-Struktur:<\/p>\n<ul>\n<li><strong>Triage<\/strong> - Unser Frontline-Team pr\u00fcft eingehende Anfragen und ermittelt schnell den besten Weg zu einer L\u00f6sung. Sie helfen Ihnen, sich direkt an die richtige Person zu wenden.<\/li>\n<li><strong>Auftragsabwicklung &amp; Korrekturlesen<\/strong> - Dieses Team k\u00fcmmert sich um die technische Seite und sorgt daf\u00fcr, dass Ihre Druckvorlagen korrekt aufbereitet und f\u00fcr den Druck vorbereitet werden.<\/li>\n<li><strong>Kundenbetreuer<\/strong> - Als Gesch\u00e4ftskunde, Wiederverk\u00e4ufer oder bei regelm\u00e4\u00dfigen Bestellungen haben Sie einen festen Ansprechpartner, der Ihre Pr\u00e4ferenzen und Priorit\u00e4ten kennt.<\/li>\n<li><strong>Solopro-Mannschaft<\/strong> - F\u00fcr Gro\u00dfabnehmer bietet das Solopro-Team einen pers\u00f6nlichen Service mit ma\u00dfgeschneiderten Preisen, Produktberatung und Support.<\/li>\n<\/ul>\n<p>Wir bieten auch Support per Telefon, E-Mail und Live-Chat - je nachdem, was Ihnen am besten passt.<\/p>\n<hr \/>\n<p><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-75627 alignleft\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2.png\" alt=\"\" width=\"269\" height=\"277\" srcset=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2.png 543w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2-291x300.png 291w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2-12x12.png 12w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2-408x420.png 408w\" sizes=\"auto, (max-width: 269px) 100vw, 269px\" \/><\/a><\/p>\n<h3><\/h3>\n<p style=\"text-align: left;\"><em>\"Man wei\u00df nie, womit jemand am anderen Ende der Leitung zu tun hat. Ein bisschen Einf\u00fchlungsverm\u00f6gen und klare Antworten k\u00f6nnen wirklich dazu beitragen, dass der Kunde das bekommt, was er braucht, wenn er es braucht.<\/em><br \/>\n- <strong>Morgan Wenn<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2><strong>Wo Druck auf Menschen trifft<\/strong><\/h2>\n<p>Wir haben in Tools wie den Live-Chat investiert, um bei einfachen Anfragen zu helfen und die Dinge zu beschleunigen. Wir haben derzeit unseren Chatbot der 3. Generation im Einsatz und er wird st\u00e4ndig verbessert. Wir haben uns aber auch bewusst daf\u00fcr entschieden, eine starke menschliche Pr\u00e4senz beizubehalten.<\/p>\n<p>Die Automatisierung hat ihren Platz, aber es gibt keinen Ersatz f\u00fcr Erfahrung, Einf\u00fchlungsverm\u00f6gen und Urteilsverm\u00f6gen. Das gilt vor allem dann, wenn die Zeit knapp ist oder die Aufgabe komplex ist. Aus diesem Grund bilden wir unser Customer Engagement Team weiter aus und vergr\u00f6\u00dfern es, w\u00e4hrend Solopress expandiert. Viele unserer Kollegen haben einen Hintergrund in der Druck- oder Designbranche, so dass sie wissen, worauf es ankommt und warum.<\/p>\n<h2><strong>Warum \u00fcber 31.000 Kunden uns 5 Sterne gegeben haben<\/strong><\/h2>\n<p>Wir sind stolz darauf, dass wir ein Rating von <strong>Ausgezeichnet<\/strong> auf <a href=\"https:\/\/uk.trustpilot.com\/review\/www.solopress.com\" target=\"_blank\" rel=\"noopener\">Trustpilot<\/a>mit Tausenden von verifizierten Bewertungen von zufriedenen Kunden.<\/p>\n<hr \/>\n<p><em><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-75631 alignleft\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01.jpg\" alt=\"\" width=\"247\" height=\"185\" srcset=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01.jpg 900w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-300x225.jpg 300w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-768x576.jpg 768w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-16x12.jpg 16w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-560x420.jpg 560w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-80x60.jpg 80w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-696x522.jpg 696w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-265x198.jpg 265w\" sizes=\"auto, (max-width: 247px) 100vw, 247px\" \/><\/a><\/em><\/p>\n<p><em>\"Ich habe Solopress f\u00fcr den Druck von Flyern, Plakaten und B\u00fcchern in Anspruch genommen, und sie haben immer einen hervorragenden Service und ein gro\u00dfartiges Endprodukt geliefert. Bei einem k\u00fcrzlich durchgef\u00fchrten Projekt ging Debbie weit dar\u00fcber hinaus, um mir zu helfen, ein Problem mit dem von mir gelieferten Artwork zu l\u00f6sen. Sehr zu empfehlen!\" <\/em>- <strong>Noah \u00fcber Trustpilot<br \/>\n<\/strong><\/p>\n<hr \/>\n<h2><strong>Hier, wenn Sie uns brauchen<\/strong><\/h2>\n<p>Ganz gleich, ob Sie eine schnelle Antwort, technische Hilfe oder Ratschl\u00e4ge f\u00fcr Ihren n\u00e4chsten Druckauftrag ben\u00f6tigen, das Customer Engagement Team ist immer f\u00fcr Sie da. Sie k\u00f6nnen jederzeit <a href=\"https:\/\/www.solopress.com\/blog\/de\/contact-us\/\" target=\"_blank\" rel=\"noopener\">kontaktieren Sie uns<\/a> per Telefon, E-Mail oder <a class=\"freshChatButton\">Start<\/a> Live-Chat, um sicherzustellen, dass Sie die Unterst\u00fctzung bekommen, die Sie brauchen, wenn Sie sie brauchen.<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Ever wondered who\u2019s on the other end of the line when you call Solopress? It\u2019s not just a call centre. It\u2019s a well-structured team of customer engagement specialists working behind the scenes to make sure your order goes smoothly, from the moment you place it to the moment it arrives at your door. At Solopress, [&hellip;]<\/p>\n","protected":false},"author":134,"featured_media":75628,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[551],"tags":[],"class_list":{"0":"post-75625","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-solopress-news"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Meet the Solopress Customer Engagement Team - Solopress UK<\/title>\n<meta name=\"description\" content=\"Get to know the Customer Engagement team behind Solopress. From triage to account management, discover how we keep your jobs running smoothly\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.solopress.com\/blog\/de\/solopress-nachrichten\/treffen-sie-das-solopress-kundenbetreuungsteam\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Meet the Solopress Customer Engagement Team - Solopress UK\" \/>\n<meta property=\"og:description\" content=\"Get to know the Customer Engagement team behind Solopress. From triage to account management, discover how we keep your jobs running smoothly\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.solopress.com\/blog\/de\/solopress-nachrichten\/treffen-sie-das-solopress-kundenbetreuungsteam\/\" \/>\n<meta property=\"og:site_name\" content=\"The Latest Print and Design News | Solopress\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Solopress\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-23T10:07:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-23T10:08:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Customer-Engagement-Blog-Header.png\" \/>\n\t<meta property=\"og:image:width\" content=\"370\" \/>\n\t<meta property=\"og:image:height\" content=\"278\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Danny Powell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@solopress\" \/>\n<meta name=\"twitter:site\" content=\"@solopress\" \/>\n<meta name=\"twitter:label1\" content=\"Verfasst von\" \/>\n\t<meta name=\"twitter:data1\" content=\"Danny Powell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Gesch\u00e4tzte Lesezeit\" \/>\n\t<meta name=\"twitter:data2\" content=\"4\u00a0Minuten\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\"},\"author\":{\"name\":\"Danny Powell\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/#\\\/schema\\\/person\\\/0937555a256c22f94400f4b7e2329c09\"},\"headline\":\"Meet the Solopress Customer Engagement Team\",\"datePublished\":\"2025-07-23T10:07:40+00:00\",\"dateModified\":\"2025-07-23T10:08:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\"},\"wordCount\":607,\"publisher\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Customer-Engagement-Blog-Header.png\",\"articleSection\":[\"Solopress News\"],\"inLanguage\":\"de\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\",\"url\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\",\"name\":\"Meet the Solopress Customer Engagement Team - Solopress UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Customer-Engagement-Blog-Header.png\",\"datePublished\":\"2025-07-23T10:07:40+00:00\",\"dateModified\":\"2025-07-23T10:08:05+00:00\",\"description\":\"Get to know the Customer Engagement team behind Solopress. 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