{"id":75985,"date":"2026-01-14T11:00:53","date_gmt":"2026-01-14T11:00:53","guid":{"rendered":"https:\/\/www.solopress.com\/blog\/knowledge-base\/how-to-request-it-support\/"},"modified":"2026-01-14T11:00:53","modified_gmt":"2026-01-14T11:00:53","slug":"como-solicitar-ayuda","status":"publish","type":"epkb_post_type_1","link":"https:\/\/www.solopress.com\/blog\/es\/knowledge-base\/how-to-request-it-support\/","title":{"rendered":"C\u00f3mo solicitar asistencia inform\u00e1tica"},"content":{"rendered":"<h2 style='padding-top: 20px;'>Bienvenido a la base de conocimientos de Echo<\/h2>\n<p>Estamos encantados de que haya elegido nuestro plugin para mejorar su Base de Conocimientos. Estamos aqu\u00ed para ayudarle a hacer que su Base de Conocimientos sea excepcional. Si necesita ayuda o tiene alguna pregunta, \u00a1h\u00e1ganoslo saber!<\/p>\n<h3 style='padding-top: 20px;'>Crea art\u00edculos igual que creas entradas<\/h3>\n<p>A\u00f1ada v\u00eddeos instructivos o demostraciones de productos. Ejemplo de v\u00eddeo incrustado:<\/p>\n<p><iframe loading=\"lazy\" width=\"560\" height=\"315\" src=\"https:\/\/www.youtube.com\/embed\/gOLT-IDT3UY?si=amjYFxs-Cf_CHqFM\" title=\"Reproductor de v\u00eddeo YouTube\" frameborder=\"0\" allow=\"accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture; web-share\" referrerpolicy=\"strict-origin-when-cross-origin\" allowfullscreen><\/iframe><\/p>\n<p>Mejore sus art\u00edculos con im\u00e1genes. Ejemplo de imagen:<\/p>\n<p><img src='https:\/\/www.solopress.com\/blog\/wp-content\/plugins\/echo-knowledge-base\/img\/guy-on-laptop.jpg' alt='Imagen de muestra' width='500'><\/p>\n<p>Incrusta sin esfuerzo PDFs y otros medios usando tu constructor de p\u00e1ginas o bloques.<\/p>\n<h3 style='padding-top: 20px;'>Caracter\u00edsticas principales<\/h3>\n<p>Nuestro plugin incluye las siguientes caracter\u00edsticas para hacer que su Base de Conocimientos destaque:<\/p>\n<ul>\n<li>Barra de b\u00fasqueda r\u00e1pida con resultados listados<\/li>\n<li>Cinco niveles de documentaci\u00f3n jer\u00e1rquica<\/li>\n<li>Contador de art\u00edculos populares y recientes<\/li>\n<li>Preguntas frecuentes (FAQ) M\u00f3dulo y shortcode.<\/li>\n<li>P\u00e1gina de archivo de categor\u00edas personalizable<\/li>\n<li>Redacci\u00f3n de contenidos sobre inteligencia artificial<\/li>\n<li>Organice los art\u00edculos y las categor\u00edas alfab\u00e9ticamente, cronol\u00f3gicamente o en cualquier orden personalizado con s\u00f3lo arrastrar y soltar.<\/li>\n<li>Optimizado para obtener los mejores resultados SEO y aumentar la visibilidad en l\u00ednea<\/li>\n<li>Anal\u00edtica de uso de la base de conocimientos<\/li>\n<li>Admite idiomas RTL, normas de accesibilidad WCAG y funciona con WPML y Polylang.<\/li>\n<\/ul>\n<h3 style='padding-top: 20px;'>Caracter\u00edsticas PRO<\/h3>\n<p>Ampl\u00ede su base de conocimientos con nuestros rentables complementos:<\/p>\n<ul>\n<li>Controle el acceso y los permisos basados en grupos, usuarios y roles de WordPress y roles personalizados.<\/li>\n<li>Gestione art\u00edculos p\u00fablicos y privados y controle qui\u00e9n puede leer, escribir y editar art\u00edculos.<\/li>\n<li>Cree ilimitadas Bases de Conocimiento con art\u00edculos separados, categor\u00edas, etiquetas y mucho m\u00e1s.<\/li>\n<li>Elija entre los dise\u00f1os Sidebar y Grid.<\/li>\n<li>Importaci\u00f3n y exportaci\u00f3n de art\u00edculos y categor\u00edas mediante CSV y XML<\/li>\n<li>A\u00f1ada la votaci\u00f3n de art\u00edculos, un formulario de comentarios y aprenda de los an\u00e1lisis.<\/li>\n<li>M\u00e1s widgets y shortcodes para categor\u00edas, art\u00edculos populares y la barra de b\u00fasqueda.<\/li>\n<li>Sustituya los art\u00edculos por enlaces a PDF, documentos externos, enlaces a v\u00eddeos, etc.<\/li>\n<li>Utilice los an\u00e1lisis de b\u00fasqueda avanzada para identificar las b\u00fasquedas populares y vac\u00edas.<\/li>\n<\/ul>\n<h3 style='padding-top: 20px;'>\u00bfNecesita ayuda o busca una funci\u00f3n?<\/h3>\n<p>No dude en ponerse en contacto con nosotros <a href=\"https:\/\/www.echoknowledgebase.com\/pre-sale-question\/\" target=\"_blank\">aqu\u00ed<\/a>.<\/p>\n<p>Siempre estamos dispuestos a ayudar y abiertos a sugerencias sobre nuevas funciones.<\/p>","protected":false},"excerpt":{"rendered":"<p>Este es un extracto de un art\u00edculo de 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