{"id":75625,"date":"2025-07-23T11:07:40","date_gmt":"2025-07-23T10:07:40","guid":{"rendered":"https:\/\/www.solopress.com\/blog\/?p=75625"},"modified":"2025-07-23T11:08:05","modified_gmt":"2025-07-23T10:08:05","slug":"rencontrer-lequipe-dengagement-des-clients-de-solopress","status":"publish","type":"post","link":"https:\/\/www.solopress.com\/blog\/fr\/solopress-news\/meet-the-solopress-customer-engagement-team\/","title":{"rendered":"Rencontrez l'\u00e9quipe de Solopress charg\u00e9e de l'engagement des clients"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p>Vous \u00eates-vous d\u00e9j\u00e0 demand\u00e9 qui est \u00e0 l'autre bout du fil lorsque vous appelez Solopress ? Il ne s'agit pas seulement d'un centre d'appels. Il s'agit d'une \u00e9quipe bien structur\u00e9e de sp\u00e9cialistes de l'engagement client qui travaillent en coulisses pour s'assurer que votre commande se d\u00e9roule sans accroc, depuis le moment o\u00f9 vous la passez jusqu'\u00e0 celui o\u00f9 elle arrive \u00e0 votre porte.<\/p>\n<p>Chez Solopress, nous savons que l'impression de qualit\u00e9 ne se limite pas aux machines. Il faut des gens. C'est pourquoi nous avons mis en place un syst\u00e8me d'assistance con\u00e7u en fonction de vos besoins, et non de scripts.<\/p>\n<h2><strong>Un soutien personnalis\u00e9 de la part d'une \u00e9quipe d\u00e9di\u00e9e \u00e0 l'engagement des clients<\/strong><\/h2>\n<p>Notre \u00e9quipe d'engagement client n'est pas compos\u00e9e de g\u00e9n\u00e9ralistes r\u00e9pondant \u00e0 toutes les questions. Au contraire, nous avons mis en place une structure d'assistance qui refl\u00e8te les besoins r\u00e9els de nos clients, qu'il s'agisse de t\u00e9l\u00e9charger un prospectus unique ou de commander en gros chaque semaine.<\/p>\n<p>Au c\u0153ur de cette d\u00e9marche se trouve notre <strong>triage<\/strong> l'approche. Lorsque vous nous contactez, nous d\u00e9terminons le type d'aide dont vous avez besoin. Nous veillons ensuite \u00e0 vous orienter vers une personne poss\u00e9dant les connaissances n\u00e9cessaires pour vous aider. C'est un moyen rapide et efficace de s'assurer que vous n'\u00eates pas renvoy\u00e9 d'un service \u00e0 l'autre ou que vous n'attendez pas de r\u00e9ponse.<\/p>\n<h2><strong>Obtenir la bonne aide du premier coup<\/strong><\/h2>\n<p><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-75633\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur.jpg\" alt=\"D\u00e9partement de l&#039;engagement client\" width=\"900\" height=\"675\" srcset=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur.jpg 900w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-300x225.jpg 300w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-768x576.jpg 768w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-16x12.jpg 16w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-560x420.jpg 560w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-80x60.jpg 80w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-696x522.jpg 696w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-265x198.jpg 265w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/a><\/p>\n<p>Voici comment fonctionne notre structure d'engagement des clients :<\/p>\n<ul>\n<li><strong>Triage<\/strong> - Notre \u00e9quipe de premi\u00e8re ligne examine les demandes re\u00e7ues et identifie rapidement le meilleur moyen de les r\u00e9soudre. Elle est l\u00e0 pour vous aider \u00e0 vous adresser directement \u00e0 la bonne personne.<\/li>\n<li><strong>Traitement des commandes et \u00e9preuvage<\/strong> - Cette \u00e9quipe s'occupe de l'aspect technique et veille \u00e0 ce que votre maquette soit pr\u00e9par\u00e9e correctement et pr\u00eate \u00e0 \u00eatre imprim\u00e9e.<\/li>\n<li><strong>Gestionnaires de comptes<\/strong> - Si vous \u00eates un client professionnel, un revendeur ou si vous passez des commandes r\u00e9guli\u00e8res, vous disposerez d'un point de contact d\u00e9di\u00e9 qui comprendra vos pr\u00e9f\u00e9rences et vos priorit\u00e9s.<\/li>\n<li><strong>L'\u00e9quipe Solopro<\/strong> - Pour les clients \u00e0 fort volume, l'\u00e9quipe de Solopro offre un service personnalis\u00e9 avec des prix adapt\u00e9s, des conseils sur les produits et une assistance.<\/li>\n<\/ul>\n<p>Nous proposons \u00e9galement une assistance par t\u00e9l\u00e9phone, par courrier \u00e9lectronique et par chat en direct - selon ce qui vous convient le mieux.<\/p>\n<hr \/>\n<p><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-75627 alignleft\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2.png\" alt=\"\" width=\"269\" height=\"277\" srcset=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2.png 543w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2-291x300.png 291w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2-12x12.png 12w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2-408x420.png 408w\" sizes=\"auto, (max-width: 269px) 100vw, 269px\" \/><\/a><\/p>\n<h3><\/h3>\n<p style=\"text-align: left;\"><em>\"On ne sait jamais ce que vit quelqu'un \u00e0 l'autre bout du fil. Un peu d'empathie et des r\u00e9ponses claires peuvent vraiment aider \u00e0 faire en sorte que le client obtienne ce dont il a besoin, quand il en a besoin\".<\/em><br \/>\n- <strong>Morgan Wenn<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2><strong>Quand l'imprim\u00e9 rencontre les gens<\/strong><\/h2>\n<p>Nous avons investi dans des outils tels que le chat en direct pour r\u00e9pondre aux demandes simples et acc\u00e9l\u00e9rer les choses. Nous utilisons actuellement notre troisi\u00e8me g\u00e9n\u00e9ration de chat bot, qui ne cesse de s'am\u00e9liorer. Toutefois, nous avons \u00e9galement pris la d\u00e9cision de maintenir une forte pr\u00e9sence humaine.<\/p>\n<p>L'automatisation a sa place, mais rien ne remplace l'exp\u00e9rience, l'empathie et le jugement. C'est particuli\u00e8rement vrai lorsque le temps est compt\u00e9 ou que le travail est complexe. C'est pourquoi nous continuons \u00e0 former et \u00e0 \u00e9toffer notre \u00e9quipe charg\u00e9e de l'engagement des clients au fur et \u00e0 mesure de l'expansion de Solopress. Bon nombre de nos coll\u00e8gues ont une exp\u00e9rience dans l'impression ou la conception, ils comprennent donc ce qui est important et pourquoi.<\/p>\n<h2><strong>Pourquoi plus de 31 000 clients nous ont-ils attribu\u00e9 5 \u00e9toiles ?<\/strong><\/h2>\n<p>Nous sommes fiers d'avoir une note de <strong>Excellent<\/strong> sur <a href=\"https:\/\/uk.trustpilot.com\/review\/www.solopress.com\" target=\"_blank\" rel=\"noopener\">Trustpilot<\/a>avec des milliers d'avis v\u00e9rifi\u00e9s de clients satisfaits.<\/p>\n<hr \/>\n<p><em><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-75631 alignleft\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01.jpg\" alt=\"\" width=\"247\" height=\"185\" srcset=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01.jpg 900w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-300x225.jpg 300w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-768x576.jpg 768w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-16x12.jpg 16w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-560x420.jpg 560w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-80x60.jpg 80w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-696x522.jpg 696w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-265x198.jpg 265w\" sizes=\"auto, (max-width: 247px) 100vw, 247px\" \/><\/a><\/em><\/p>\n<p><em>\"J'ai fait appel \u00e0 Solopress pour l'impression de flyers, d'affiches et de livres, et ils ont toujours fourni un excellent service et un excellent produit fini. Lors d'un projet r\u00e9cent, Debbie s'est surpass\u00e9e pour m'aider \u00e0 r\u00e9soudre un probl\u00e8me avec la maquette que j'avais fournie. Hautement recommand\u00e9 !\" <\/em>- <strong>Noah via Trustpilot<br \/>\n<\/strong><\/p>\n<hr \/>\n<h2><strong>Quand vous avez besoin de nous<\/strong><\/h2>\n<p>Que vous ayez besoin d'une r\u00e9ponse rapide, d'une aide technique ou de conseils sur votre prochain tirage, l'\u00e9quipe charg\u00e9e de l'engagement des clients est l\u00e0 pour vous aider. Vous pouvez toujours <a href=\"https:\/\/www.solopress.com\/blog\/fr\/contact-us\/\" target=\"_blank\" rel=\"noopener\">nous contacter<\/a> par t\u00e9l\u00e9phone, courriel ou <a class=\"freshChatButton\">Lancement<\/a> Live Chat pour s'assurer que vous obtenez l'assistance dont vous avez besoin, quand vous en avez besoin.<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Ever wondered who\u2019s on the other end of the line when you call Solopress? It\u2019s not just a call centre. It\u2019s a well-structured team of customer engagement specialists working behind the scenes to make sure your order goes smoothly, from the moment you place it to the moment it arrives at your door. At Solopress, [&hellip;]<\/p>\n","protected":false},"author":134,"featured_media":75628,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[551],"tags":[],"class_list":{"0":"post-75625","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-solopress-news"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Meet the Solopress Customer Engagement Team - Solopress UK<\/title>\n<meta name=\"description\" content=\"Get to know the Customer Engagement team behind Solopress. From triage to account management, discover how we keep your jobs running smoothly\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.solopress.com\/blog\/fr\/nouvelles-de-solopress\/rencontrer-lequipe-dengagement-des-clients-de-solopress\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Meet the Solopress Customer Engagement Team - Solopress UK\" \/>\n<meta property=\"og:description\" content=\"Get to know the Customer Engagement team behind Solopress. From triage to account management, discover how we keep your jobs running smoothly\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.solopress.com\/blog\/fr\/nouvelles-de-solopress\/rencontrer-lequipe-dengagement-des-clients-de-solopress\/\" \/>\n<meta property=\"og:site_name\" content=\"The Latest Print and Design News | Solopress\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Solopress\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-23T10:07:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-23T10:08:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Customer-Engagement-Blog-Header.png\" \/>\n\t<meta property=\"og:image:width\" content=\"370\" \/>\n\t<meta property=\"og:image:height\" content=\"278\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Danny Powell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@solopress\" \/>\n<meta name=\"twitter:site\" content=\"@solopress\" \/>\n<meta name=\"twitter:label1\" content=\"\u00c9crit par\" \/>\n\t<meta name=\"twitter:data1\" content=\"Danny Powell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Dur\u00e9e de lecture estim\u00e9e\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\"},\"author\":{\"name\":\"Danny Powell\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/#\\\/schema\\\/person\\\/0937555a256c22f94400f4b7e2329c09\"},\"headline\":\"Meet the Solopress Customer Engagement Team\",\"datePublished\":\"2025-07-23T10:07:40+00:00\",\"dateModified\":\"2025-07-23T10:08:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\"},\"wordCount\":607,\"publisher\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Customer-Engagement-Blog-Header.png\",\"articleSection\":[\"Solopress News\"],\"inLanguage\":\"fr-FR\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\",\"url\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\",\"name\":\"Meet the Solopress Customer Engagement Team - Solopress UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Customer-Engagement-Blog-Header.png\",\"datePublished\":\"2025-07-23T10:07:40+00:00\",\"dateModified\":\"2025-07-23T10:08:05+00:00\",\"description\":\"Get to know the Customer Engagement team behind Solopress. 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