{"id":73508,"date":"2023-03-07T08:15:50","date_gmt":"2023-03-07T08:15:50","guid":{"rendered":"https:\/\/www.solopress.com\/blog\/?p=73508"},"modified":"2023-03-07T15:44:54","modified_gmt":"2023-03-07T15:44:54","slug":"innowacyjna-obsluga-klienta-przynosi-sukces-w-postaci-nagrody-tygodnia-druku","status":"publish","type":"post","link":"https:\/\/www.solopress.com\/blog\/pl\/solopress-news\/customer-service-innovation-brings-print-week-award-success\/","title":{"rendered":"Innowacyjna obs\u0142uga klienta przynosi sukces w konkursie Print Week Award"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p><span style=\"font-weight: 400;\">W ci\u0105gu ostatniego roku skupili\u015bmy si\u0119 na obs\u0142udze klienta, wprowadzaj\u0105c kilka innowacyjnych zmian, kt\u00f3re zyska\u0142y uznanie zar\u00f3wno w naszej bran\u017cy, jak i w\u015br\u00f3d naszych klient\u00f3w.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Pozytywne zmiany w strukturze naszego zespo\u0142u obs\u0142ugi klienta i liczbie pracownik\u00f3w przynios\u0142y imponuj\u0105c\u0105 popraw\u0119 we wszystkich wska\u017anikach, kt\u00f3rych u\u017cywamy do pomiaru naszej wydajno\u015bci.<\/span><\/p>\n<h2><strong>Uznanie ekspert\u00f3w bran\u017cowych i klient\u00f3w<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Ale nie tylko Solopress odnotowa\u0142 t\u0119 popraw\u0119. W 2023 r. <a href=\"https:\/\/www.printweekawards.com\/\">Nagrody Print Week<\/a>Zostali\u015bmy wyr\u00f3\u017cnieni w kategorii Zesp\u00f3\u0142 Obs\u0142ugi Klienta Roku w Du\u017cym Przedsi\u0119biorstwie. W panelu s\u0119dziowskim zasiada\u0142o wielu kierownik\u00f3w ds. zaopatrzenia w druk w du\u017cych organizacjach. S\u0105 to ludzie, kt\u00f3rzy naprawd\u0119 doceniaj\u0105 znaczenie us\u0142ug w druku, wi\u0119c to by\u0142 naprawd\u0119 zaszczyt zosta\u0107 wyr\u00f3\u017cnionym podczas rozdania nagr\u00f3d. <\/span><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-73520 size-full\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2023\/03\/MicrosoftTeams-image-8.jpg\" alt=\"\" width=\"2480\" height=\"1367\" \/><span style=\"font-weight: 400;\">Ponadto, nasi klienci nadal chwal\u0105 nas za po\u015brednictwem <a href=\"http:\/\/www.trustpilot.com\" target=\"_blank\" rel=\"noopener\">Trustpilot.com<\/a>. Obecnie mamy ponad 27 500 pi\u0119ciogwiazdkowych recenzji, ze \u015bredni\u0105 ocen\u0105 \"doskona\u0142\u0105\" wynosz\u0105c\u0105 4,7 na 5. To wi\u0119cej ni\u017c 4,6 w zesz\u0142ym roku.<\/span><\/p>\n<h2><strong>Rejestr osi\u0105gni\u0119\u0107<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Jak wi\u0119c uda\u0142o nam si\u0119 poprawi\u0107 i tak ju\u017c dobre wyniki w zakresie obs\u0142ugi klienta? Po pierwsze, podsumujmy nasze osi\u0105gni\u0119cia:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Odbi\u00f3r <\/span><b>27,500<\/b> <b>5 gwiazdek<\/b><span style=\"font-weight: 400;\"> Opinie Trustpilot.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">An <\/span><b>\"doskona\u0142y\" 4,7<\/b><span style=\"font-weight: 400;\"> gwiazd z ponad <\/span><b>32,000 <\/b><span style=\"font-weight: 400;\">recenzje.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>181% wzrost <\/b><span style=\"font-weight: 400;\">obs\u0142u\u017conych po\u0142\u0105cze\u0144 w por\u00f3wnaniu z poprzednimi 12 miesi\u0105cami.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>135% wzrost<\/b><span style=\"font-weight: 400;\"> rozwi\u0105zanych po\u0142\u0105cze\u0144 w por\u00f3wnaniu z poprzednimi 12 miesi\u0105cami.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Skargi <\/span><b>w d\u00f3\u0142 37.5%<\/b><span style=\"font-weight: 400;\"> w por\u00f3wnaniu z poziomami sprzed COVID-19.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Przedruki <\/span><b>w d\u00f3\u0142 41.2%<\/b><span style=\"font-weight: 400;\"> rok do roku.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Czasy reakcji <\/span><b>w d\u00f3\u0142 23% <\/b><span style=\"font-weight: 400;\">rok do roku<\/span><b>.<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>10 <\/b><span style=\"font-weight: 400;\">dodano pe\u0142noetatowych cz\u0142onk\u00f3w zespo\u0142u.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-73514 aligncenter\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2023\/03\/Trustpilotlogo.jpeg\" alt=\"\" width=\"750\" height=\"422\" \/><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-73513 aligncenter\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-06-at-14.00.43.png\" alt=\"\" width=\"506\" height=\"102\" \/><\/p>\n<h2><b>Nowi rekruci<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Podczas pandemii zostali\u015bmy zmuszeni do redukcji zatrudnienia. To nieuchronnie ograniczy\u0142o nasz\u0105 zdolno\u015b\u0107 do oferowania wyj\u0105tkowej obs\u0142ugi klienta.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Jednak w 2022 r. zatrudnili\u015bmy dziesi\u0119ciu nowych pe\u0142noetatowych cz\u0142onk\u00f3w zespo\u0142u obs\u0142ugi klienta, aby wzmocni\u0107 t\u0119 zdolno\u015b\u0107.<\/span><\/p>\n<h2><b>Taktyka zespo\u0142u<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Nasz dzia\u0142 obs\u0142ugi klienta jest podzielony na trzy zespo\u0142y: Yellow i Magenta, a tak\u017ce zesp\u00f3\u0142 Solopro, kt\u00f3ry obs\u0142uguje firmy korzystaj\u0105ce z du\u017cych nak\u0142ad\u00f3w druku.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Podzia\u0142 ten zmniejsza liczb\u0119 doradc\u00f3w, z kt\u00f3rymi klient mo\u017ce rozmawia\u0107, zach\u0119caj\u0105c do relacji jeden na jeden. Okaza\u0142o si\u0119 to \u015bwietnym sposobem na zachowanie osobistego podej\u015bcia mniejszej organizacji przy jednoczesnym zwi\u0119kszeniu mo\u017cliwo\u015bci funkcji obs\u0142ugi klienta jako ca\u0142o\u015bci.<\/span><\/p>\n<h2><b>Na roli<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Role w tych zespo\u0142ach r\u00f3wnie\u017c przesz\u0142y innowacyjn\u0105 restrukturyzacj\u0119. Dzi\u0119ki wprowadzeniu sze\u015bciu r\u00f3l mened\u017cer\u00f3w ds. obs\u0142ugi klienta w zespo\u0142ach Yellow i Magenta, jeste\u015bmy w stanie przydzieli\u0107 dedykowanych mened\u017cer\u00f3w ds. obs\u0142ugi klienta klientom, kt\u00f3rzy tego potrzebuj\u0105.<\/span><\/p>\n<p>Reszt\u0119 zespo\u0142\u00f3w tworz\u0105 specjali\u015bci ds. projektowania, spraw, sprzeda\u017cy i sprawdzania grafiki. Te nowe role daj\u0105 cz\u0142onkom zespo\u0142u poczucie odpowiedzialno\u015bci i celu, co ma wymierny wp\u0142yw na do\u015bwiadczenia klient\u00f3w.<\/p>\n<h2><b>Przejrzyste linie komunikacyjne<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Technologia wspiera nas teraz lepiej ni\u017c kiedykolwiek wcze\u015bniej. Po udanym uruchomieniu naszego Chatbota w lipcu 2021 r. wprowadzili\u015bmy nowy system telefoniczny. Uruchomiony w lutym 2022 r. zautomatyzowany system kieruje klient\u00f3w szybko i dok\u0142adnie do odpowiedniego specjalisty. Dostarczamy r\u00f3wnie\u017c klientom bezpo\u015brednie numery umo\u017cliwiaj\u0105ce szybki i \u0142atwy dost\u0119p do przydzielonych im opiekun\u00f3w klienta.<\/span><\/p>\n<h2><b>Nasz najcenniejszy zas\u00f3b<\/b><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-73511 aligncenter\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2023\/03\/MicrosoftTeams-image-6.jpg\" alt=\"\" width=\"2016\" height=\"1512\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Wierzymy, \u017ce je\u015bli wyposa\u017cysz ludzi w narz\u0119dzia, struktur\u0119 i \u015brodowisko, kt\u00f3rych potrzebuj\u0105, aby dobrze wykonywa\u0107 swoj\u0105 prac\u0119, to stan\u0105 oni na wysoko\u015bci zadania. Nasz zesp\u00f3\u0142 ds. obs\u0142ugi klienta nie tylko udowodni\u0142, \u017ce to prawda w ci\u0105gu ostatnich 12 miesi\u0119cy, ale tak\u017ce przekroczy\u0142 nasze oczekiwania. Ch\u0119\u0107 zespo\u0142u do przyj\u0119cia tych nowych praktyk i ich determinacja, aby je wdro\u017cy\u0107, znalaz\u0142y odzwierciedlenie w ka\u017cdym wska\u017aniku, za pomoc\u0105 kt\u00f3rego mierzymy wydajno\u015b\u0107 obs\u0142ugi klienta.<\/span><\/p>\n<p><strong>Je\u015bli wydajesz co najmniej pi\u0119\u0107 cyfr rocznie na druk, zostanie klientem Solopro mo\u017ce oznacza\u0107, \u017ce otrzymasz us\u0142ug\u0119, kt\u00f3ra jest bardziej dostosowana do twoich potrzeb. Mo\u017cesz dowiedzie\u0107 si\u0119, czy kwalifikujesz si\u0119 do naszej us\u0142ugi bez subskrypcji na stronie <a href=\"https:\/\/www.solopress.com\/blog\/pl\/solopro\/\" target=\"_blank\" rel=\"noopener\">dedykowana strona Solopro<\/a>.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Over the past year, we\u2019ve focused on customer service with some innovative changes that have attracted recognition from our industry as well as our customers. Positive changes to our Customer Service Team structure and headcount have seen some impressive improvements across all the metrics we use to measure our performance. Recognition from industry experts and [&hellip;]<\/p>\n","protected":false},"author":134,"featured_media":73525,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[550,551],"tags":[],"class_list":{"0":"post-73508","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-print-industry-news","8":"category-solopress-news"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Success: Print Week Awards 2023 - Solopress UK<\/title>\n<meta name=\"description\" content=\"Recent innovative changes to the way we provide customer service have attracted recognition from our industry and customers alike.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.solopress.com\/blog\/pl\/solopress-news\/innowacyjna-obsluga-klienta-przynosi-sukces-w-postaci-nagrody-tygodnia-druku\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Success: Print Week Awards 2023 - Solopress UK\" \/>\n<meta property=\"og:description\" content=\"Recent innovative changes to the way we provide customer service have attracted recognition from our industry and customers alike.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.solopress.com\/blog\/pl\/solopress-news\/innowacyjna-obsluga-klienta-przynosi-sukces-w-postaci-nagrody-tygodnia-druku\/\" \/>\n<meta property=\"og:site_name\" content=\"The Latest Print and Design News | Solopress\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Solopress\" \/>\n<meta property=\"article:published_time\" content=\"2023-03-07T08:15:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-07T15:44:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2023\/03\/MicrosoftTeams-image-9.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2098\" \/>\n\t<meta property=\"og:image:height\" content=\"1399\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Danny Powell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@solopress\" \/>\n<meta name=\"twitter:site\" content=\"@solopress\" \/>\n<meta name=\"twitter:label1\" content=\"Napisane przez\" \/>\n\t<meta name=\"twitter:data1\" content=\"Danny Powell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/customer-service-innovation-brings-print-week-award-success\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/customer-service-innovation-brings-print-week-award-success\\\/\"},\"author\":{\"name\":\"Danny Powell\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/#\\\/schema\\\/person\\\/0937555a256c22f94400f4b7e2329c09\"},\"headline\":\"Customer service innovation brings Print Week Award success\",\"datePublished\":\"2023-03-07T08:15:50+00:00\",\"dateModified\":\"2023-03-07T15:44:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/customer-service-innovation-brings-print-week-award-success\\\/\"},\"wordCount\":610,\"publisher\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/customer-service-innovation-brings-print-week-award-success\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/wp-content\\\/uploads\\\/2023\\\/03\\\/MicrosoftTeams-image-9.jpg\",\"articleSection\":[\"Print Industry News\",\"Solopress News\"],\"inLanguage\":\"pl-PL\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/customer-service-innovation-brings-print-week-award-success\\\/\",\"url\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/customer-service-innovation-brings-print-week-award-success\\\/\",\"name\":\"Customer Service Success: Print Week Awards 2023 - 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