{"id":75625,"date":"2025-07-23T11:07:40","date_gmt":"2025-07-23T10:07:40","guid":{"rendered":"https:\/\/www.solopress.com\/blog\/?p=75625"},"modified":"2025-07-23T11:08:05","modified_gmt":"2025-07-23T10:08:05","slug":"poznaj-zespol-ds-zaangazowania-klientow-solopress","status":"publish","type":"post","link":"https:\/\/www.solopress.com\/blog\/pl\/solopress-news\/meet-the-solopress-customer-engagement-team\/","title":{"rendered":"Poznaj zesp\u00f3\u0142 ds. zaanga\u017cowania klient\u00f3w Solopress"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p>Czy zastanawia\u0142e\u015b si\u0119 kiedy\u015b, kto jest po drugiej stronie linii, gdy dzwonisz do Solopress? To nie tylko call center. To dobrze zorganizowany zesp\u00f3\u0142 specjalist\u00f3w ds. zaanga\u017cowania klient\u00f3w, pracuj\u0105cy za kulisami, aby upewni\u0107 si\u0119, \u017ce zam\u00f3wienie przebiega sprawnie, od momentu jego z\u0142o\u017cenia do chwili, gdy dotrze do Twoich drzwi.<\/p>\n<p>W Solopress wiemy, \u017ce doskona\u0142y druk wymaga czego\u015b wi\u0119cej ni\u017c tylko maszyn. Potrzebni s\u0105 ludzie. Dlatego zbudowali\u015bmy system wsparcia zaprojektowany z my\u015bl\u0105 o Twoich potrzebach, a nie skryptach.<\/p>\n<h2><strong>Dostosowane do potrzeb wsparcie ze strony dedykowanego zespo\u0142u ds. zaanga\u017cowania klient\u00f3w<\/strong><\/h2>\n<p>Nasz zesp\u00f3\u0142 ds. obs\u0142ugi klienta nie sk\u0142ada si\u0119 z generalist\u00f3w odpowiadaj\u0105cych na ka\u017cde pytanie pod s\u0142o\u0144cem. Zamiast tego zbudowali\u015bmy struktur\u0119 wsparcia, kt\u00f3ra odzwierciedla rzeczywiste wymagania naszych klient\u00f3w - niezale\u017cnie od tego, czy przesy\u0142asz jednorazow\u0105 ulotk\u0119, czy zamawiasz hurtowo co tydzie\u0144.<\/p>\n<p>W samym sercu tego jest nasz <strong>segregacja<\/strong> podej\u015bcie. Po skontaktowaniu si\u0119 z nami okre\u015blamy, jakiego rodzaju pomocy potrzebujesz. Nast\u0119pnie upewniamy si\u0119, \u017ce skierujemy Ci\u0119 do kogo\u015b, kto ma odpowiedni\u0105 wiedz\u0119, aby Ci pom\u00f3c. Jest to szybki i skuteczny spos\u00f3b na upewnienie si\u0119, \u017ce nie zostaniesz przekierowany mi\u0119dzy dzia\u0142ami lub nie b\u0119dziesz musia\u0142 czeka\u0107 na odpowied\u017a.<\/p>\n<h2><strong>Uzyskanie w\u0142a\u015bciwej pomocy za pierwszym razem<\/strong><\/h2>\n<p><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-75633\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur.jpg\" alt=\"Dzia\u0142 zaanga\u017cowania klient\u00f3w\" width=\"900\" height=\"675\" srcset=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur.jpg 900w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-300x225.jpg 300w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-768x576.jpg 768w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-16x12.jpg 16w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-560x420.jpg 560w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-80x60.jpg 80w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-696x522.jpg 696w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-265x198.jpg 265w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/a><\/p>\n<p>Oto jak dzia\u0142a nasza struktura zaanga\u017cowania klient\u00f3w:<\/p>\n<ul>\n<li><strong>Triage<\/strong> - Nasz zesp\u00f3\u0142 na pierwszej linii sprawdza przychodz\u0105ce zapytania i szybko okre\u015bla najlepsz\u0105 drog\u0119 do rozwi\u0105zania. S\u0105 tutaj, aby pom\u00f3c Ci dotrze\u0107 bezpo\u015brednio do w\u0142a\u015bciwej osoby.<\/li>\n<li><strong>Przetwarzanie i sprawdzanie zam\u00f3wie\u0144<\/strong> - Zesp\u00f3\u0142 ten zajmuje si\u0119 stron\u0105 techniczn\u0105, upewniaj\u0105c si\u0119, \u017ce grafika jest prawid\u0142owo przygotowana i gotowa do druku.<\/li>\n<li><strong>Mened\u017cerowie kont<\/strong> - Je\u015bli jeste\u015b klientem biznesowym, odsprzedawc\u0105 lub sk\u0142adasz regularne zam\u00f3wienia, b\u0119dziesz mie\u0107 dedykowany punkt kontaktowy, kt\u00f3ry rozumie Twoje preferencje i priorytety.<\/li>\n<li><strong>Zesp\u00f3\u0142 Solopro<\/strong> - W przypadku klient\u00f3w o du\u017cym wolumenie zesp\u00f3\u0142 Solopro zapewnia spersonalizowan\u0105 obs\u0142ug\u0119 z dostosowanymi cenami, poradami dotycz\u0105cymi produkt\u00f3w i wsparciem.<\/li>\n<\/ul>\n<p>Oferujemy r\u00f3wnie\u017c wsparcie przez telefon, e-mail i czat na \u017cywo - w zale\u017cno\u015bci od tego, co najbardziej Ci odpowiada.<\/p>\n<hr \/>\n<p><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-75627 alignleft\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2.png\" alt=\"\" width=\"269\" height=\"277\" srcset=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2.png 543w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2-291x300.png 291w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2-12x12.png 12w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2-408x420.png 408w\" sizes=\"auto, (max-width: 269px) 100vw, 269px\" \/><\/a><\/p>\n<h3><\/h3>\n<p style=\"text-align: left;\"><em>\"Nigdy nie wiadomo, z czym kto\u015b ma do czynienia po drugiej stronie. Odrobina empatii i jasne odpowiedzi mog\u0105 naprawd\u0119 pom\u00f3c upewni\u0107 si\u0119, \u017ce klient otrzyma to, czego potrzebuje i kiedy tego potrzebuje\".<\/em><br \/>\n- <strong>Morgan Wenn<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2><strong>Gdzie druk spotyka ludzi<\/strong><\/h2>\n<p>Zainwestowali\u015bmy w narz\u0119dzia takie jak Live Chat, aby pom\u00f3c w prostych zapytaniach i przyspieszy\u0107 dzia\u0142anie. Obecnie korzystamy z bota czatowego trzeciej generacji i ca\u0142y czas go ulepszamy. Podj\u0119li\u015bmy jednak r\u00f3wnie\u017c \u015bwiadom\u0105 decyzj\u0119 o utrzymaniu silnej obecno\u015bci cz\u0142owieka.<\/p>\n<p>Automatyzacja ma swoje miejsce, ale nic nie zast\u0105pi do\u015bwiadczenia, empatii i os\u0105du. Jest to szczeg\u00f3lnie prawdziwe, gdy czas jest ograniczony lub praca jest z\u0142o\u017cona. W\u0142a\u015bnie dlatego w miar\u0119 rozwoju Solopress nadal szkolimy i rozwijamy nasz zesp\u00f3\u0142 ds. zaanga\u017cowania klient\u00f3w. Wielu naszych koleg\u00f3w ma do\u015bwiadczenie w druku lub projektowaniu, wi\u0119c rozumiej\u0105, co jest wa\u017cne i dlaczego.<\/p>\n<h2><strong>Dlaczego ponad 31 000 klient\u00f3w przyzna\u0142o nam 5 gwiazdek?<\/strong><\/h2>\n<p>Jeste\u015bmy dumni, \u017ce mo\u017cemy pochwali\u0107 si\u0119 ocen\u0105 <strong>Doskona\u0142y<\/strong> na <a href=\"https:\/\/uk.trustpilot.com\/review\/www.solopress.com\" target=\"_blank\" rel=\"noopener\">Trustpilot<\/a>z tysi\u0105cami zweryfikowanych opinii od zadowolonych klient\u00f3w.<\/p>\n<hr \/>\n<p><em><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-75631 alignleft\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01.jpg\" alt=\"\" width=\"247\" height=\"185\" srcset=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01.jpg 900w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-300x225.jpg 300w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-768x576.jpg 768w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-16x12.jpg 16w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-560x420.jpg 560w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-80x60.jpg 80w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-696x522.jpg 696w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-265x198.jpg 265w\" sizes=\"auto, (max-width: 247px) 100vw, 247px\" \/><\/a><\/em><\/p>\n<p><em>\"U\u017cywa\u0142em Solopress do drukowania ulotek, plakat\u00f3w, ksi\u0105\u017cek i zawsze zapewniali doskona\u0142\u0105 obs\u0142ug\u0119 i \u015bwietny produkt ko\u0144cowy. W ostatnim projekcie Debbie zrobi\u0142a wszystko, co w jej mocy, aby pom\u00f3c mi rozwi\u0105za\u0107 problem z dostarczon\u0105 przeze mnie grafik\u0105. Gor\u0105co polecam!\" <\/em>- <strong>Noah via Trustpilot<br \/>\n<\/strong><\/p>\n<hr \/>\n<h2><strong>Jeste\u015bmy tu, gdy nas potrzebujesz<\/strong><\/h2>\n<p>Niezale\u017cnie od tego, czy potrzebujesz szybkiej odpowiedzi, pomocy technicznej czy porady dotycz\u0105cej nast\u0119pnego nak\u0142adu, zesp\u00f3\u0142 ds. zaanga\u017cowania klient\u00f3w jest tutaj, aby Ci pom\u00f3c. Zawsze mo\u017cesz <a href=\"https:\/\/www.solopress.com\/blog\/pl\/contact-us\/\" target=\"_blank\" rel=\"noopener\">skontaktuj si\u0119 z nami<\/a> przez telefon, e-mail lub <a class=\"freshChatButton\">Uruchomienie<\/a> Czat na \u017cywo, aby upewni\u0107 si\u0119, \u017ce otrzymasz potrzebne wsparcie, kiedy go potrzebujesz.<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Ever wondered who\u2019s on the other end of the line when you call Solopress? It\u2019s not just a call centre. It\u2019s a well-structured team of customer engagement specialists working behind the scenes to make sure your order goes smoothly, from the moment you place it to the moment it arrives at your door. At Solopress, [&hellip;]<\/p>\n","protected":false},"author":134,"featured_media":75628,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[551],"tags":[],"class_list":{"0":"post-75625","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-solopress-news"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Meet the Solopress Customer Engagement Team - Solopress UK<\/title>\n<meta name=\"description\" content=\"Get to know the Customer Engagement team behind Solopress. From triage to account management, discover how we keep your jobs running smoothly\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.solopress.com\/blog\/pl\/solopress-news\/poznaj-zespol-ds-zaangazowania-klientow-solopress\/\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Meet the Solopress Customer Engagement Team - Solopress UK\" \/>\n<meta property=\"og:description\" content=\"Get to know the Customer Engagement team behind Solopress. From triage to account management, discover how we keep your jobs running smoothly\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.solopress.com\/blog\/pl\/solopress-news\/poznaj-zespol-ds-zaangazowania-klientow-solopress\/\" \/>\n<meta property=\"og:site_name\" content=\"The Latest Print and Design News | Solopress\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Solopress\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-23T10:07:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-23T10:08:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Customer-Engagement-Blog-Header.png\" \/>\n\t<meta property=\"og:image:width\" content=\"370\" \/>\n\t<meta property=\"og:image:height\" content=\"278\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Danny Powell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@solopress\" \/>\n<meta name=\"twitter:site\" content=\"@solopress\" \/>\n<meta name=\"twitter:label1\" content=\"Napisane przez\" \/>\n\t<meta name=\"twitter:data1\" content=\"Danny Powell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Szacowany czas czytania\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\"},\"author\":{\"name\":\"Danny Powell\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/#\\\/schema\\\/person\\\/0937555a256c22f94400f4b7e2329c09\"},\"headline\":\"Meet the Solopress Customer Engagement Team\",\"datePublished\":\"2025-07-23T10:07:40+00:00\",\"dateModified\":\"2025-07-23T10:08:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\"},\"wordCount\":607,\"publisher\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Customer-Engagement-Blog-Header.png\",\"articleSection\":[\"Solopress News\"],\"inLanguage\":\"pl-PL\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\",\"url\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\",\"name\":\"Meet the Solopress Customer Engagement Team - Solopress UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Customer-Engagement-Blog-Header.png\",\"datePublished\":\"2025-07-23T10:07:40+00:00\",\"dateModified\":\"2025-07-23T10:08:05+00:00\",\"description\":\"Get to know the Customer Engagement team behind Solopress. 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