{"id":75625,"date":"2025-07-23T11:07:40","date_gmt":"2025-07-23T10:07:40","guid":{"rendered":"https:\/\/www.solopress.com\/blog\/?p=75625"},"modified":"2025-07-23T11:08:05","modified_gmt":"2025-07-23T10:08:05","slug":"conheca-a-equipa-de-envolvimento-do-cliente-da-solopress","status":"publish","type":"post","link":"https:\/\/www.solopress.com\/blog\/pt-pt\/solopress-news\/meet-the-solopress-customer-engagement-team\/","title":{"rendered":"Conhe\u00e7a a equipa de envolvimento do cliente da Solopress"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p>J\u00e1 se perguntou quem \u00e9 que est\u00e1 do outro lado da linha quando liga para a Solopress? N\u00e3o se trata apenas de um centro de atendimento. \u00c9 uma equipa bem estruturada de especialistas em envolvimento do cliente que trabalha nos bastidores para garantir que a sua encomenda corre bem, desde o momento em que a faz at\u00e9 ao momento em que chega \u00e0 sua porta.<\/p>\n<p>Na Solopress, sabemos que uma boa impress\u00e3o requer mais do que apenas m\u00e1quinas. S\u00e3o necess\u00e1rias pessoas. \u00c9 por isso que cri\u00e1mos um sistema de apoio concebido em fun\u00e7\u00e3o das suas necessidades, n\u00e3o de gui\u00f5es.<\/p>\n<h2><strong>Apoio personalizado de uma equipa dedicada de envolvimento do cliente<\/strong><\/h2>\n<p>A nossa equipa de apoio ao cliente n\u00e3o \u00e9 composta por generalistas que respondem a todas as perguntas. Em vez disso, cri\u00e1mos uma estrutura de apoio que reflecte as necessidades reais dos nossos clientes - quer esteja a carregar um folheto \u00fanico ou a fazer encomendas em massa todas as semanas.<\/p>\n<p>No centro de tudo isto est\u00e1 o nosso <strong>triagem<\/strong> abordagem. Quando entra em contacto connosco, determinamos o tipo de ajuda de que necessita. Depois, certificamo-nos de que o encaminhamos para algu\u00e9m que tem os conhecimentos certos para o ajudar. \u00c9 uma forma r\u00e1pida e eficaz de garantir que n\u00e3o \u00e9 desviado entre departamentos ou que n\u00e3o fica \u00e0 espera de respostas.<\/p>\n<h2><strong>Obtenha a ajuda certa, \u00e0 primeira vez<\/strong><\/h2>\n<p><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-75633\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur.jpg\" alt=\"Departamento de envolvimento do cliente\" width=\"900\" height=\"675\" srcset=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur.jpg 900w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-300x225.jpg 300w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-768x576.jpg 768w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-16x12.jpg 16w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-560x420.jpg 560w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-80x60.jpg 80w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-696x522.jpg 696w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-265x198.jpg 265w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/a><\/p>\n<p>Veja como funciona a nossa estrutura de envolvimento do cliente:<\/p>\n<ul>\n<li><strong>Triagem<\/strong> - A nossa equipa da linha da frente analisa os pedidos de informa\u00e7\u00e3o recebidos e identifica rapidamente o melhor caminho para uma resolu\u00e7\u00e3o. Est\u00e3o aqui para o ajudar a chegar diretamente \u00e0 pessoa certa.<\/li>\n<li><strong>Processamento de encomendas e provas<\/strong> - Esta equipa trata da parte t\u00e9cnica, certificando-se de que o seu trabalho art\u00edstico \u00e9 preparado corretamente e est\u00e1 pronto para ser impresso.<\/li>\n<li><strong>Gestores de conta<\/strong> - Se for um cliente empresarial, revendedor ou se fizer encomendas regulares, ter\u00e1 um ponto de contacto dedicado que compreende as suas prefer\u00eancias e prioridades.<\/li>\n<li><strong>Equipa Solopro<\/strong> - Para os clientes de grande volume, a equipa Solopro oferece um servi\u00e7o personalizado com pre\u00e7os adaptados, aconselhamento sobre produtos e apoio.<\/li>\n<\/ul>\n<p>Tamb\u00e9m oferecemos apoio por telefone, e-mail e chat em direto - o que for mais adequado para si.<\/p>\n<hr \/>\n<p><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-75627 alignleft\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2.png\" alt=\"\" width=\"269\" height=\"277\" srcset=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2.png 543w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2-291x300.png 291w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2-12x12.png 12w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2-408x420.png 408w\" sizes=\"auto, (max-width: 269px) 100vw, 269px\" \/><\/a><\/p>\n<h3><\/h3>\n<p style=\"text-align: left;\"><em>\"Nunca se sabe com o que algu\u00e9m est\u00e1 a lidar do outro lado da linha. Um pouco de empatia e respostas claras podem realmente ajudar a garantir que o cliente recebe o que precisa, quando precisa.\"<\/em><br \/>\n- <strong>Morgan Wenn<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2><strong>Onde a impress\u00e3o encontra as pessoas<\/strong><\/h2>\n<p>Investimos em ferramentas como o Live Chat para ajudar com quest\u00f5es simples e acelerar o processo. Atualmente, estamos a utilizar o nosso chat bot de terceira gera\u00e7\u00e3o e este est\u00e1 sempre a melhorar. No entanto, tamb\u00e9m tom\u00e1mos uma decis\u00e3o consciente de manter uma forte presen\u00e7a humana.<\/p>\n<p>A automatiza\u00e7\u00e3o tem o seu lugar, mas n\u00e3o h\u00e1 substituto para a experi\u00eancia, a empatia e o discernimento. Isso \u00e9 especialmente verdadeiro quando o tempo \u00e9 curto ou o trabalho \u00e9 complexo. \u00c9 por isso que continuamos a formar e a aumentar a nossa equipa de envolvimento do cliente \u00e0 medida que a Solopress se expande. Muitos dos nossos colegas t\u00eam experi\u00eancia em impress\u00e3o ou design, pelo que compreendem o que \u00e9 importante e porqu\u00ea.<\/p>\n<h2><strong>Porque \u00e9 que mais de 31.000 clientes nos deram 5 estrelas<\/strong><\/h2>\n<p>Orgulhamo-nos de ter uma classifica\u00e7\u00e3o de <strong>Excelente<\/strong> sobre <a href=\"https:\/\/uk.trustpilot.com\/review\/www.solopress.com\" target=\"_blank\" rel=\"noopener\">Trustpilot<\/a>com milhares de coment\u00e1rios verificados de clientes satisfeitos.<\/p>\n<hr \/>\n<p><em><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-75631 alignleft\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01.jpg\" alt=\"\" width=\"247\" height=\"185\" srcset=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01.jpg 900w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-300x225.jpg 300w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-768x576.jpg 768w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-16x12.jpg 16w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-560x420.jpg 560w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-80x60.jpg 80w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-696x522.jpg 696w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-265x198.jpg 265w\" sizes=\"auto, (max-width: 247px) 100vw, 247px\" \/><\/a><\/em><\/p>\n<p><em>\"Utilizei a Solopress para imprimir folhetos, cartazes e livros e sempre me prestaram um excelente servi\u00e7o e um \u00f3timo produto acabado. Num projeto recente, a Debbie foi muito al\u00e9m para me ajudar a resolver um problema com o trabalho art\u00edstico que eu tinha fornecido. Altamente recomendado! <\/em>- <strong>Noah via Trustpilot<br \/>\n<\/strong><\/p>\n<hr \/>\n<h2><strong>Aqui quando precisa de n\u00f3s<\/strong><\/h2>\n<p>Quer necessite de uma resposta r\u00e1pida, de alguma ajuda t\u00e9cnica ou de conselhos sobre a sua pr\u00f3xima tiragem, a Equipa de envolvimento do cliente est\u00e1 aqui para o ajudar. Pode sempre <a href=\"https:\/\/www.solopress.com\/blog\/pt-pt\/contact-us\/\" target=\"_blank\" rel=\"noopener\">contactar-nos<\/a> por telefone, correio eletr\u00f3nico ou <a class=\"freshChatButton\">Lan\u00e7amento<\/a> Live Chat para garantir que obt\u00e9m o apoio de que necessita, quando necessita.<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Ever wondered who\u2019s on the other end of the line when you call Solopress? It\u2019s not just a call centre. It\u2019s a well-structured team of customer engagement specialists working behind the scenes to make sure your order goes smoothly, from the moment you place it to the moment it arrives at your door. At Solopress, [&hellip;]<\/p>\n","protected":false},"author":134,"featured_media":75628,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[551],"tags":[],"class_list":{"0":"post-75625","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-solopress-news"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Meet the Solopress Customer Engagement Team - Solopress UK<\/title>\n<meta name=\"description\" content=\"Get to know the Customer Engagement team behind Solopress. From triage to account management, discover how we keep your jobs running smoothly\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.solopress.com\/blog\/pt-pt\/solopress-news\/conheca-a-equipa-de-envolvimento-do-cliente-da-solopress\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Meet the Solopress Customer Engagement Team - Solopress UK\" \/>\n<meta property=\"og:description\" content=\"Get to know the Customer Engagement team behind Solopress. From triage to account management, discover how we keep your jobs running smoothly\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.solopress.com\/blog\/pt-pt\/solopress-news\/conheca-a-equipa-de-envolvimento-do-cliente-da-solopress\/\" \/>\n<meta property=\"og:site_name\" content=\"The Latest Print and Design News | Solopress\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Solopress\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-23T10:07:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-23T10:08:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Customer-Engagement-Blog-Header.png\" \/>\n\t<meta property=\"og:image:width\" content=\"370\" \/>\n\t<meta property=\"og:image:height\" content=\"278\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Danny Powell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@solopress\" \/>\n<meta name=\"twitter:site\" content=\"@solopress\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Danny Powell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tempo estimado de leitura\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\"},\"author\":{\"name\":\"Danny Powell\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/#\\\/schema\\\/person\\\/0937555a256c22f94400f4b7e2329c09\"},\"headline\":\"Meet the Solopress Customer Engagement Team\",\"datePublished\":\"2025-07-23T10:07:40+00:00\",\"dateModified\":\"2025-07-23T10:08:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\"},\"wordCount\":607,\"publisher\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Customer-Engagement-Blog-Header.png\",\"articleSection\":[\"Solopress News\"],\"inLanguage\":\"pt-PT\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\",\"url\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\",\"name\":\"Meet the Solopress Customer Engagement Team - Solopress UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Customer-Engagement-Blog-Header.png\",\"datePublished\":\"2025-07-23T10:07:40+00:00\",\"dateModified\":\"2025-07-23T10:08:05+00:00\",\"description\":\"Get to know the Customer Engagement team behind Solopress. 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