{"id":73508,"date":"2023-03-07T08:15:50","date_gmt":"2023-03-07T08:15:50","guid":{"rendered":"https:\/\/www.solopress.com\/blog\/?p=73508"},"modified":"2023-03-07T15:44:54","modified_gmt":"2023-03-07T15:44:54","slug":"inovatia-in-domeniul-serviciilor-pentru-clienti-aduce-succesul-premiului-print-week","status":"publish","type":"post","link":"https:\/\/www.solopress.com\/blog\/ro\/solopress-news\/customer-service-innovation-brings-print-week-award-success\/","title":{"rendered":"Inova\u021bia \u00een domeniul serviciilor pentru clien\u021bi aduce succesul Print Week Award"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p><span style=\"font-weight: 400;\">\u00cen ultimul an, ne-am concentrat asupra serviciilor pentru clien\u021bi prin c\u00e2teva schimb\u0103ri inovatoare care au atras recunoa\u0219terea din partea industriei noastre, precum \u0219i a clien\u021bilor no\u0219tri.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Modific\u0103rile pozitive aduse structurii \u0219i num\u0103rului de angaja\u021bi ai echipei noastre de servicii pentru clien\u021bi au dus la \u00eembun\u0103t\u0103\u021biri impresionante \u00een ceea ce prive\u0219te to\u021bi parametrii pe care \u00eei folosim pentru a ne m\u0103sura performan\u021ba.<\/span><\/p>\n<h2><strong>Recunoa\u0219tere din partea exper\u021bilor din industrie \u0219i a clien\u021bilor deopotriv\u0103<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Dar nu doar Solopress a observat aceast\u0103 \u00eembun\u0103t\u0103\u021bire. La edi\u021bia din 2023 <a href=\"https:\/\/www.printweekawards.com\/\">Premiile Print Week<\/a>, am primit o men\u021biune la categoria Echipa de servicii pentru clien\u021bi a anului \u00eentr-o \u00eentreprindere mare. Juriul a fost format din mai mul\u021bi manageri de achizi\u021bii de produse tip\u0103rite pentru organiza\u021bii mari. Ace\u0219tia sunt oameni care apreciaz\u0103 cu adev\u0103rat importan\u021ba serviciilor \u00een domeniul tip\u0103riturilor, a\u0219a c\u0103 a fost \u00eentr-adev\u0103r o onoare s\u0103 fim recunoscu\u021bi \u00een cadrul premiilor. <\/span><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-73520 size-full\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2023\/03\/MicrosoftTeams-image-8.jpg\" alt=\"\" width=\"2480\" height=\"1367\" \/><span style=\"font-weight: 400;\">\u00cen plus, clien\u021bii no\u0219tri au continuat s\u0103 ne laude prin intermediul <a href=\"http:\/\/www.trustpilot.com\" target=\"_blank\" rel=\"noopener\">Trustpilot.com<\/a>. \u00cen prezent, avem peste 27.500 de recenzii de cinci stele, cu un rating mediu \"excelent\" de 4,7 din 5. Aceasta este \u00een cre\u0219tere de la 4,6 anul trecut.<\/span><\/p>\n<h2><strong>Record de realiz\u0103ri<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Deci, cum am reu\u0219it s\u0103 ne \u00eembun\u0103t\u0103\u021bim un record deja puternic de servicii pentru clien\u021bi? \u00cen primul r\u00e2nd, s\u0103 rezum\u0103m realiz\u0103rile noastre:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Peste <\/span><b>27,500<\/b> <b>5 stele<\/b><span style=\"font-weight: 400;\"> Recenzii Trustpilot.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Un <\/span><b>\"excelent\" 4,7<\/b><span style=\"font-weight: 400;\"> stele dintr-un total de peste <\/span><b>32,000 <\/b><span style=\"font-weight: 400;\">comentarii.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>181% cre\u0219tere <\/b><span style=\"font-weight: 400;\">\u00een ceea ce prive\u0219te num\u0103rul de apeluri gestionate fa\u021b\u0103 de cele 12 luni anterioare.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>135% cre\u0219tere<\/b><span style=\"font-weight: 400;\"> \u00een ceea ce prive\u0219te num\u0103rul de apeluri rezolvate fa\u021b\u0103 de cele 12 luni anterioare.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Reclama\u021bii <\/span><b>\u00een jos 37.5%<\/b><span style=\"font-weight: 400;\"> fa\u021b\u0103 de nivelurile de dinainte de covad\u0103.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Retip\u0103riri <\/span><b>\u00een jos 41.2%<\/b><span style=\"font-weight: 400;\"> de la an la an.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Timpii de r\u0103spuns <\/span><b>\u00een jos 23% <\/b><span style=\"font-weight: 400;\">de la an la an<\/span><b>.<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>10 <\/b><span style=\"font-weight: 400;\">membri ai echipei cu norm\u0103 \u00eentreag\u0103 au fost ad\u0103uga\u021bi.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-73514 aligncenter\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2023\/03\/Trustpilotlogo.jpeg\" alt=\"\" width=\"750\" height=\"422\" \/><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-73513 aligncenter\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-06-at-14.00.43.png\" alt=\"\" width=\"506\" height=\"102\" \/><\/p>\n<h2><b>Noi recru\u021bi<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">\u00cen timpul pandemiei, am fost nevoi\u021bi s\u0103 ne reducem for\u021ba de munc\u0103. Acest lucru a limitat \u00een mod inevitabil capacitatea noastr\u0103 de a oferi servicii excep\u021bionale clien\u021bilor.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Cu toate acestea, \u00een 2022 am recrutat zece noi membri cu norm\u0103 \u00eentreag\u0103 ai echipei de servicii pentru clien\u021bi pentru a consolida aceast\u0103 capacitate.<\/span><\/p>\n<h2><b>Tactici de echip\u0103<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Func\u021bia noastr\u0103 de servicii pentru clien\u021bi este \u00eemp\u0103r\u021bit\u0103 \u00een trei echipe: Yellow \u0219i Magenta, plus echipa Solopro, care deserve\u0219te \u00eentreprinderile care se bazeaz\u0103 pe un volum mare de imprimare.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Aceast\u0103 \u00eemp\u0103r\u021bire reduce num\u0103rul de consilieri cu care un client ar putea vorbi, \u00eencuraj\u00e2nd rela\u021biile individuale. S-a dovedit a fi o modalitate excelent\u0103 de a p\u0103stra abordarea personal\u0103 a unei organiza\u021bii mai mici, cresc\u00e2nd \u00een acela\u0219i timp capacitatea func\u021biei de servicii pentru clien\u021bi \u00een ansamblu.<\/span><\/p>\n<h2><b>Pe un rol<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Rolurile din cadrul acestor echipe au suferit, de asemenea, o restructurare inovatoare. Prin introducerea a \u0219ase roluri de manager de cont \u00een Yellow \u0219i Magenta, suntem capabili s\u0103 aloc\u0103m manageri de cont dedica\u021bi clien\u021bilor care au nevoie de ei.<\/span><\/p>\n<p>Restul echipelor sunt formate din speciali\u0219ti \u00een design, preocup\u0103ri, v\u00e2nz\u0103ri \u0219i verificarea lucr\u0103rilor de art\u0103. Aceste noi roluri ofer\u0103 membrilor echipei un sentiment de proprietate \u0219i un scop care a avut un efect m\u0103surabil asupra experien\u021bei clien\u021bilor.<\/p>\n<h2><b>Linii clare de comunicare<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Suntem acum mai bine sus\u021binu\u021bi ca niciodat\u0103 de tehnologie. Dup\u0103 lansarea cu succes a Chatbot-ului nostru \u00een iulie 2021, am continuat cu un nou sistem telefonic. Lansat \u00een februarie 2022, sistemul automatizat direc\u021bioneaz\u0103 clien\u021bii rapid \u0219i precis c\u0103tre specialistul potrivit. De asemenea, le furniz\u0103m clien\u021bilor numere directe pentru acces rapid \u0219i u\u0219or la managerii de cont aloca\u021bi.<\/span><\/p>\n<h2><b>Resursa noastr\u0103 cea mai pre\u021bioas\u0103<\/b><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-73511 aligncenter\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2023\/03\/MicrosoftTeams-image-6.jpg\" alt=\"\" width=\"2016\" height=\"1512\" \/><\/p>\n<p><span style=\"font-weight: 400;\">Credem c\u0103 atunci c\u00e2nd dot\u0103m oamenii cu instrumentele, structura \u0219i mediul de care au nevoie pentru a face o treab\u0103 bun\u0103, ei vor fi la \u00een\u0103l\u021bimea provoc\u0103rii. Echipa noastr\u0103 de servicii pentru clien\u021bi nu numai c\u0103 a dovedit c\u0103 acest lucru este corect \u00een ultimele 12 luni, ci ne-a dep\u0103\u0219it a\u0219tept\u0103rile. Dorin\u021ba echipei de a adopta aceste noi practici \u0219i determinarea lor de a le face s\u0103 func\u021bioneze s-a reflectat \u00een fiecare m\u0103sur\u0103tor prin care ne m\u0103sur\u0103m performan\u021ba serviciilor pentru clien\u021bi.<\/span><\/p>\n<p><strong>Dac\u0103 cheltui\u021bi cinci cifre sau mai mult pe an pentru tip\u0103rire, devenind client Solopro pute\u021bi beneficia de servicii mai potrivite pentru nevoile dumneavoastr\u0103. Pute\u021bi afla dac\u0103 v\u0103 pute\u021bi califica pentru serviciul nostru f\u0103r\u0103 abonament pe site-ul <a href=\"https:\/\/www.solopress.com\/blog\/ro\/solopro\/\" target=\"_blank\" rel=\"noopener\">pagina dedicat\u0103 Solopro<\/a>.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Over the past year, we\u2019ve focused on customer service with some innovative changes that have attracted recognition from our industry as well as our customers. Positive changes to our Customer Service Team structure and headcount have seen some impressive improvements across all the metrics we use to measure our performance. Recognition from industry experts and [&hellip;]<\/p>\n","protected":false},"author":134,"featured_media":73525,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[550,551],"tags":[],"class_list":{"0":"post-73508","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-print-industry-news","8":"category-solopress-news"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Success: Print Week Awards 2023 - Solopress UK<\/title>\n<meta name=\"description\" content=\"Recent innovative changes to the way we provide customer service have attracted recognition from our industry and customers alike.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.solopress.com\/blog\/ro\/stiri-solopress\/inovatia-in-domeniul-serviciilor-pentru-clienti-aduce-succesul-premiului-print-week\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Success: Print Week Awards 2023 - Solopress UK\" \/>\n<meta property=\"og:description\" content=\"Recent innovative changes to the way we provide customer service have attracted recognition from our industry and customers alike.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.solopress.com\/blog\/ro\/stiri-solopress\/inovatia-in-domeniul-serviciilor-pentru-clienti-aduce-succesul-premiului-print-week\/\" \/>\n<meta property=\"og:site_name\" content=\"The Latest Print and Design News | Solopress\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Solopress\" \/>\n<meta property=\"article:published_time\" content=\"2023-03-07T08:15:50+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-07T15:44:54+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2023\/03\/MicrosoftTeams-image-9.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2098\" \/>\n\t<meta property=\"og:image:height\" content=\"1399\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"Danny Powell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@solopress\" \/>\n<meta name=\"twitter:site\" content=\"@solopress\" \/>\n<meta name=\"twitter:label1\" content=\"Scris de\" \/>\n\t<meta name=\"twitter:data1\" content=\"Danny Powell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Timp estimat pentru citire\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/www.solopress.com\/blog\/solopress-news\/customer-service-innovation-brings-print-week-award-success\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/www.solopress.com\/blog\/solopress-news\/customer-service-innovation-brings-print-week-award-success\/\"},\"author\":{\"name\":\"Danny Powell\",\"@id\":\"https:\/\/www.solopress.com\/blog\/#\/schema\/person\/0937555a256c22f94400f4b7e2329c09\"},\"headline\":\"Customer service innovation brings Print Week Award success\",\"datePublished\":\"2023-03-07T08:15:50+00:00\",\"dateModified\":\"2023-03-07T15:44:54+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/www.solopress.com\/blog\/solopress-news\/customer-service-innovation-brings-print-week-award-success\/\"},\"wordCount\":610,\"publisher\":{\"@id\":\"https:\/\/www.solopress.com\/blog\/#organization\"},\"image\":{\"@id\":\"https:\/\/www.solopress.com\/blog\/solopress-news\/customer-service-innovation-brings-print-week-award-success\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2023\/03\/MicrosoftTeams-image-9.jpg\",\"articleSection\":[\"Print Industry News\",\"Solopress News\"],\"inLanguage\":\"ro-RO\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.solopress.com\/blog\/solopress-news\/customer-service-innovation-brings-print-week-award-success\/\",\"url\":\"https:\/\/www.solopress.com\/blog\/solopress-news\/customer-service-innovation-brings-print-week-award-success\/\",\"name\":\"Customer Service Success: Print Week Awards 2023 - 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