{"id":75625,"date":"2025-07-23T11:07:40","date_gmt":"2025-07-23T10:07:40","guid":{"rendered":"https:\/\/www.solopress.com\/blog\/?p=75625"},"modified":"2025-07-23T11:08:05","modified_gmt":"2025-07-23T10:08:05","slug":"faceti-cunostinta-cu-echipa-de-implicare-a-clientilor-solopress","status":"publish","type":"post","link":"https:\/\/www.solopress.com\/blog\/ro\/solopress-news\/meet-the-solopress-customer-engagement-team\/","title":{"rendered":"Face\u021bi cuno\u0219tin\u021b\u0103 cu echipa de implicare a clien\u021bilor Solopress"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p>V-a\u021bi \u00eentrebat vreodat\u0103 cine este la cel\u0103lalt cap\u0103t al firului atunci c\u00e2nd suna\u021bi la Solopress? Nu este doar un centru de apeluri. Este o echip\u0103 bine structurat\u0103 de speciali\u0219ti \u00een implicarea clien\u021bilor, care lucreaz\u0103 \u00een spatele scenei pentru a se asigura c\u0103 comanda dvs. decurge f\u0103r\u0103 probleme, din momentul \u00een care o plasa\u021bi p\u00e2n\u0103 \u00een momentul \u00een care ajunge la u\u0219a dvs.<\/p>\n<p>La Solopress, \u0219tim c\u0103 o imprimare excelent\u0103 necesit\u0103 mai mult dec\u00e2t simple ma\u0219ini. Este nevoie de oameni. De aceea am construit un sistem de asisten\u021b\u0103 conceput \u00een func\u021bie de nevoile dumneavoastr\u0103, nu de scenarii.<\/p>\n<h2><strong>Asisten\u021b\u0103 personalizat\u0103 din partea unei echipe dedicate implic\u0103rii clien\u021bilor<\/strong><\/h2>\n<p>Echipa noastr\u0103 de implicare a clien\u021bilor nu este format\u0103 din generali\u0219ti care r\u0103spund la toate \u00eentreb\u0103rile de sub soare. \u00cen schimb, am construit o structur\u0103 de sprijin care reflect\u0103 cerin\u021bele reale ale clien\u021bilor no\u0219tri - indiferent dac\u0103 \u00eenc\u0103rca\u021bi un singur flutura\u0219 sau comanda\u021bi \u00een vrac \u00een fiecare s\u0103pt\u0103m\u00e2n\u0103.<\/p>\n<p>\u00cen centrul acestui lucru se afl\u0103 <strong>triaj<\/strong> abordare. C\u00e2nd ne contacta\u021bi, stabilim de ce fel de ajutor ave\u021bi nevoie. Apoi ne asigur\u0103m c\u0103 v\u0103 direc\u021bion\u0103m c\u0103tre cineva care are cuno\u0219tin\u021bele potrivite pentru a v\u0103 ajuta. Este o modalitate rapid\u0103 \u0219i eficient\u0103 de a ne asigura c\u0103 nu ve\u021bi fi plimbat de la un departament la altul sau c\u0103 nu ve\u021bi a\u0219tepta r\u0103spunsuri.<\/p>\n<h2><strong>Ob\u021binerea ajutorului potrivit, de prima dat\u0103<\/strong><\/h2>\n<p><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-75633\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur.jpg\" alt=\"Departamentul de implicare a clien\u021bilor\" width=\"900\" height=\"675\" srcset=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur.jpg 900w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-300x225.jpg 300w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-768x576.jpg 768w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-16x12.jpg 16w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-560x420.jpg 560w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-80x60.jpg 80w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-696x522.jpg 696w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-265x198.jpg 265w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/a><\/p>\n<p>Iat\u0103 cum func\u021bioneaz\u0103 structura noastr\u0103 de implicare a clien\u021bilor:<\/p>\n<ul>\n<li><strong>Triaj<\/strong> - Echipa noastr\u0103 din prima linie analizeaz\u0103 solicit\u0103rile primite \u0219i identific\u0103 rapid cea mai bun\u0103 cale de solu\u021bionare. Ei sunt aici pentru a v\u0103 ajuta s\u0103 ajunge\u021bi direct la persoana potrivit\u0103.<\/li>\n<li><strong>Procesarea \u0219i verificarea comenzilor<\/strong> - Aceast\u0103 echip\u0103 se ocup\u0103 de partea tehnic\u0103 a lucrurilor, asigur\u00e2ndu-se c\u0103 lucrarea dvs. de art\u0103 este preg\u0103tit\u0103 corect \u0219i gata pentru imprimare.<\/li>\n<li><strong>Manageri de cont<\/strong> - Dac\u0103 sunte\u021bi client de afaceri, rev\u00e2nz\u0103tor sau plasa\u021bi comenzi regulate, ve\u021bi avea un punct de contact dedicat care v\u0103 \u00een\u021belege preferin\u021bele \u0219i priorit\u0103\u021bile.<\/li>\n<li><strong>Echipa Solopro<\/strong> - Pentru clien\u021bii cu volume mari, echipa Solopro ofer\u0103 un serviciu personalizat cu pre\u021buri adaptate, consultan\u021b\u0103 \u0219i asisten\u021b\u0103 pentru produse.<\/li>\n<\/ul>\n<p>De asemenea, oferim asisten\u021b\u0103 prin telefon, e-mail \u0219i chat live - oricare dintre acestea vi se potrive\u0219te cel mai bine.<\/p>\n<hr \/>\n<p><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-75627 alignleft\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2.png\" alt=\"\" width=\"269\" height=\"277\" srcset=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2.png 543w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2-291x300.png 291w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2-12x12.png 12w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2-408x420.png 408w\" sizes=\"auto, (max-width: 269px) 100vw, 269px\" \/><\/a><\/p>\n<h3><\/h3>\n<p style=\"text-align: left;\"><em>\"Nu \u0219tii niciodat\u0103 cu ce se confrunt\u0103 cineva la cel\u0103lalt cap\u0103t al firului. Un pic de empatie \u0219i r\u0103spunsuri clare pot ajuta cu adev\u0103rat clientul s\u0103 primeasc\u0103 ceea ce are nevoie, atunci c\u00e2nd are nevoie.\"<\/em><br \/>\n- <strong>Morgan Wenn<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2><strong>Unde tiparul \u00eent\u00e2lne\u0219te oamenii<\/strong><\/h2>\n<p>Am investit \u00een instrumente precum Live Chat pentru a r\u0103spunde la solicit\u0103ri simple \u0219i pentru a accelera lucrurile. \u00cen prezent, utiliz\u0103m cea de-a treia genera\u021bie a robotului de chat \u0219i acesta se \u00eembun\u0103t\u0103\u021be\u0219te \u00een permanen\u021b\u0103. Cu toate acestea, am luat, de asemenea, o decizie con\u0219tient\u0103 de a men\u021bine o prezen\u021b\u0103 uman\u0103 puternic\u0103.<\/p>\n<p>Automatizarea \u00ee\u0219i are locul ei, dar experien\u021ba, empatia \u0219i judecata nu pot \u00eenlocui nimic. Acest lucru este valabil mai ales atunci c\u00e2nd timpul este scurt sau munca este complex\u0103. De aceea, pe m\u0103sur\u0103 ce Solopress se extinde, continu\u0103m s\u0103 form\u0103m \u0219i s\u0103 cre\u0219tem echipa noastr\u0103 de implicare a clien\u021bilor. Mul\u021bi dintre colegii no\u0219tri au o experien\u021b\u0103 \u00een domeniul tiparului sau al designului, a\u0219a c\u0103 \u00een\u021beleg ce conteaz\u0103 \u0219i de ce.<\/p>\n<h2><strong>De ce peste 31.000 de clien\u021bi ne-au dat 5 stele<\/strong><\/h2>\n<p>Suntem m\u00e2ndri s\u0103 avem un rating de <strong>Excelent\u0103<\/strong> pe <a href=\"https:\/\/uk.trustpilot.com\/review\/www.solopress.com\" target=\"_blank\" rel=\"noopener\">Trustpilot<\/a>, cu mii de recenzii verificate de la clien\u021bi mul\u021bumi\u021bi.<\/p>\n<hr \/>\n<p><em><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-75631 alignleft\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01.jpg\" alt=\"\" width=\"247\" height=\"185\" srcset=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01.jpg 900w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-300x225.jpg 300w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-768x576.jpg 768w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-16x12.jpg 16w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-560x420.jpg 560w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-80x60.jpg 80w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-696x522.jpg 696w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-265x198.jpg 265w\" sizes=\"auto, (max-width: 247px) 100vw, 247px\" \/><\/a><\/em><\/p>\n<p><em>\"Am folosit Solopress pentru tip\u0103rirea de pliante, postere, c\u0103r\u021bi \u0219i \u00eentotdeauna au oferit servicii excelente \u0219i un produs finit excelent. La un proiect recent, Debbie a mers mai sus \u0219i mai departe pentru a m\u0103 ajuta s\u0103 rezolv o problem\u0103 cu lucrarea de art\u0103 pe care am furnizat-o. Foarte recomandat!\" <\/em>- <strong>Noah via Trustpilot<br \/>\n<\/strong><\/p>\n<hr \/>\n<h2><strong>Aici c\u00e2nd ave\u021bi nevoie de noi<\/strong><\/h2>\n<p>Fie c\u0103 ave\u021bi nevoie de un r\u0103spuns rapid, de ajutor tehnic sau de sfaturi cu privire la urm\u0103torul tiraj, echipa de implicare a clien\u021bilor este aici pentru a v\u0103 ajuta. Pute\u021bi \u00eentotdeauna <a href=\"https:\/\/www.solopress.com\/blog\/ro\/contact-us\/\" target=\"_blank\" rel=\"noopener\">contacta\u021bi-ne<\/a> prin telefon, e-mail sau <a class=\"freshChatButton\">Lansare<\/a> Chat live pentru a v\u0103 asigura c\u0103 primi\u021bi asisten\u021ba de care ave\u021bi nevoie, atunci c\u00e2nd ave\u021bi nevoie.<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Ever wondered who\u2019s on the other end of the line when you call Solopress? It\u2019s not just a call centre. It\u2019s a well-structured team of customer engagement specialists working behind the scenes to make sure your order goes smoothly, from the moment you place it to the moment it arrives at your door. At Solopress, [&hellip;]<\/p>\n","protected":false},"author":134,"featured_media":75628,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[551],"tags":[],"class_list":{"0":"post-75625","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-solopress-news"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Meet the Solopress Customer Engagement Team - Solopress UK<\/title>\n<meta name=\"description\" content=\"Get to know the Customer Engagement team behind Solopress. From triage to account management, discover how we keep your jobs running smoothly\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.solopress.com\/blog\/ro\/stiri-solopress\/faceti-cunostinta-cu-echipa-de-implicare-a-clientilor-solopress\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Meet the Solopress Customer Engagement Team - Solopress UK\" \/>\n<meta property=\"og:description\" content=\"Get to know the Customer Engagement team behind Solopress. From triage to account management, discover how we keep your jobs running smoothly\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.solopress.com\/blog\/ro\/stiri-solopress\/faceti-cunostinta-cu-echipa-de-implicare-a-clientilor-solopress\/\" \/>\n<meta property=\"og:site_name\" content=\"The Latest Print and Design News | Solopress\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Solopress\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-23T10:07:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-23T10:08:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Customer-Engagement-Blog-Header.png\" \/>\n\t<meta property=\"og:image:width\" content=\"370\" \/>\n\t<meta property=\"og:image:height\" content=\"278\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Danny Powell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@solopress\" \/>\n<meta name=\"twitter:site\" content=\"@solopress\" \/>\n<meta name=\"twitter:label1\" content=\"Scris de\" \/>\n\t<meta name=\"twitter:data1\" content=\"Danny Powell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Timp estimat pentru citire\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\"},\"author\":{\"name\":\"Danny Powell\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/#\\\/schema\\\/person\\\/0937555a256c22f94400f4b7e2329c09\"},\"headline\":\"Meet the Solopress Customer Engagement Team\",\"datePublished\":\"2025-07-23T10:07:40+00:00\",\"dateModified\":\"2025-07-23T10:08:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\"},\"wordCount\":607,\"publisher\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Customer-Engagement-Blog-Header.png\",\"articleSection\":[\"Solopress News\"],\"inLanguage\":\"ro-RO\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\",\"url\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\",\"name\":\"Meet the Solopress Customer Engagement Team - Solopress UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Customer-Engagement-Blog-Header.png\",\"datePublished\":\"2025-07-23T10:07:40+00:00\",\"dateModified\":\"2025-07-23T10:08:05+00:00\",\"description\":\"Get to know the Customer Engagement team behind Solopress. 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