Online rating milestone: Trust in E-Commerce boosts Online Printing
Solopress receives 10,000th review on Trustpilot
Press Release of Solopress, 15/05/2017
Southend-on-Sea – The online print company Solopress enters the summer season of 2017 with 10,000 reviews on Trustpilot, and hits an unprecedented milestone for any UK print business. The popular online review community publishes ratings and reviews for online businesses, giving customers a chance to directly assess the company. Having achieved 10,000 reviews, Solopress surpasses all its competitors by far and sets the highest review standard rated at 9.3 points out of 10.
Managing Director and Solopress’ Founder Aron Priest, says: “Reviews are an essential part of our business. They give us strength and reassure our potential customers that our company is trustworthy – through this we can boost our growth even further. We take pride in giving a quality service to all of our clients.” For a print company that only obtains its orders online, it is crucial to provide new customers with a reliable platform where users can post their opinions. Along with Solopress’ customer service actively communicating with users on the website, this helps tear down the wall between the customer and online ordering process. “Last month we have fulfilled over 30,000 orders with over 800 enquiries processed by our Customer Service and Live Chat team daily. Our team is working hard to deliver the best experience and make sure all customers’ expectations are met,” says Jack Clifford, Senior Sales Manager of Solopress. This achievement on Trustpilot.com shows the success of Solopress’ business model, and leads the way to further growth in the future.
In March 2017, Solopress was acquired by the German Onlineprinters Group, one of Europe’s largest B2B online printing companies. In line with the motto “Print simply online!“, Onlineprinters sells printed products to 600,000 customers in 30 European countries through its 16 online shops. Solopress’ founders Aron Priest and Andy Smith continue to lead Solopress as Managing Directors and became shareholders of the Onlineprinters Group.
Solopress is one of the UKs largest independent online printers, offering a wide range of business related printed products, including business cards, leaflets, brochures, posters and roller banners. With the maxim “Print Delivered Tomorrow”, the company ships over 85% of its print jobs within 24 hours of being ordered. Last year alone, Solopress produced over 300,000 online orders, and hit the 1,000,000th order milestone in October 2016. Within Solopress’ two sites covering more than 63,000 sq ft., the company boasts an impressive plant list including; 7 Heidelberg Speedmasters, 5 Xerox iGens and 9 Polar guillotines. These machines, combined with an internally developed workflow and superb customer service, have seen Solopress achieve double digit growth for twelve consecutive years. Having constantly expanded its product catalogue, the company currently holds 34,106 product variations, produced over 380 million printed items in 2016 and currently employs more than 230 staff.