{"id":73508,"date":"2023-03-07T08:15:50","date_gmt":"2023-03-07T08:15:50","guid":{"rendered":"https:\/\/www.solopress.com\/blog\/?p=73508"},"modified":"2023-03-07T15:44:54","modified_gmt":"2023-03-07T15:44:54","slug":"musteri%cc%87-hi%cc%87zmetleri%cc%87ndeki%cc%87-yeni%cc%87li%cc%87k-baski-haftasi-odulu-basarisini-geti%cc%87rdi%cc%87","status":"publish","type":"post","link":"https:\/\/www.solopress.com\/blog\/tr\/solopress-news\/customer-service-innovation-brings-print-week-award-success\/","title":{"rendered":"M\u00fc\u015fteri hizmetleri inovasyonu Print Week Award ba\u015far\u0131s\u0131n\u0131 getirdi"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p><span style=\"font-weight: 400;\">Ge\u00e7ti\u011fimiz y\u0131l, sekt\u00f6r\u00fcm\u00fcz\u00fcn yan\u0131 s\u0131ra m\u00fc\u015fterilerimizin de takdirini kazanan baz\u0131 yenilik\u00e7i de\u011fi\u015fikliklerle m\u00fc\u015fteri hizmetlerine odakland\u0131k.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">M\u00fc\u015fteri Hizmetleri Ekibimizin yap\u0131s\u0131nda ve personel say\u0131s\u0131nda yap\u0131lan olumlu de\u011fi\u015fiklikler, performans\u0131m\u0131z\u0131 \u00f6l\u00e7mek i\u00e7in kulland\u0131\u011f\u0131m\u0131z t\u00fcm metriklerde etkileyici iyile\u015fmeler sa\u011flad\u0131.<\/span><\/p>\n<h2><strong>Hem sekt\u00f6r uzmanlar\u0131 hem de m\u00fc\u015fteriler taraf\u0131ndan tan\u0131n\u0131rl\u0131k<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Ancak bu geli\u015fmeyi kaydeden sadece Solopress de\u011fil. 2023'te <a href=\"https:\/\/www.printweekawards.com\/\">Bask\u0131 Haftas\u0131 \u00d6d\u00fclleri<\/a>B\u00fcy\u00fck \u0130\u015fletmelerde Y\u0131l\u0131n M\u00fc\u015fteri Hizmetleri Ekibi kategorisinde y\u00fcksek \u00f6vg\u00fcye lay\u0131k g\u00f6r\u00fcld\u00fck. J\u00fcride b\u00fcy\u00fck kurulu\u015flar\u0131n bask\u0131 sat\u0131n alma m\u00fcd\u00fcrleri yer ald\u0131. Bu ki\u015filer bask\u0131da hizmetin \u00f6nemini ger\u00e7ekten takdir eden ki\u015filerdir, bu nedenle \u00f6d\u00fcllerde takdir edilmek ger\u00e7ekten bir onurdu. <\/span><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-73520 size-full\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2023\/03\/MicrosoftTeams-image-8.jpg\" alt=\"\" width=\"2480\" height=\"1367\" \/><span style=\"font-weight: 400;\">Buna ek olarak, m\u00fc\u015fterilerimiz bizi \u015fu yollarla \u00f6vmeye devam ettiler <a href=\"http:\/\/www.trustpilot.com\" target=\"_blank\" rel=\"noopener\">Trustpilot.com<\/a>. \u015eu anda 27.500'den fazla be\u015f y\u0131ld\u0131zl\u0131 de\u011ferlendirmeye sahibiz ve ortalama puan\u0131m\u0131z 5 \u00fczerinden 4,7 \"m\u00fckemmel\". Ge\u00e7en y\u0131l bu oran 4,6'yd\u0131.<\/span><\/p>\n<h2><strong>Ba\u015far\u0131lar\u0131n kayd\u0131<\/strong><\/h2>\n<p><span style=\"font-weight: 400;\">Peki zaten g\u00fc\u00e7l\u00fc olan m\u00fc\u015fteri hizmetleri sicilimizi nas\u0131l geli\u015ftirmeyi ba\u015fard\u0131k? \u00d6ncelikle ba\u015far\u0131lar\u0131m\u0131z\u0131 \u00f6zetleyelim:<\/span><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bitti <\/span><b>27,500<\/b> <b>5 y\u0131ld\u0131zl\u0131<\/b><span style=\"font-weight: 400;\"> Trustpilot yorumlar\u0131.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Bir <\/span><b>\"m\u00fckemmel\" 4.7<\/b><span style=\"font-weight: 400;\"> y\u0131ld\u0131zlar aras\u0131ndan <\/span><b>32,000 <\/b><span style=\"font-weight: 400;\">yorumlar.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>181% y\u00fckseli\u015f <\/b><span style=\"font-weight: 400;\">\u00f6nceki 12 aya k\u0131yasla ele al\u0131nan \u00e7a\u011fr\u0131 say\u0131s\u0131ndaki art\u0131\u015f.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>135% y\u00fckseli\u015f<\/b><span style=\"font-weight: 400;\"> \u00f6nceki 12 aya k\u0131yasla \u00e7\u00f6z\u00fclen \u00e7a\u011fr\u0131 say\u0131s\u0131ndaki art\u0131\u015f.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">\u015eikayetler <\/span><b>a\u015fa\u011f\u0131 37.5%<\/b><span style=\"font-weight: 400;\"> Covid \u00f6ncesi seviyelere k\u0131yasla.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Tekrar Bask\u0131lar <\/span><b>a\u015fa\u011f\u0131 41.2%<\/b><span style=\"font-weight: 400;\"> y\u0131ldan y\u0131la.<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Yan\u0131t s\u00fcreleri <\/span><b>a\u015fa\u011f\u0131 23% <\/b><span style=\"font-weight: 400;\">y\u0131ldan y\u0131la<\/span><b>.<\/b><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><b>10 <\/b><span style=\"font-weight: 400;\">tam zamanl\u0131 Ekip \u00fcyeleri eklendi.<\/span><\/li>\n<\/ul>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-73514 aligncenter\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2023\/03\/Trustpilotlogo.jpeg\" alt=\"\" width=\"750\" height=\"422\" \/><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-73513 aligncenter\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2023\/03\/Screenshot-2023-03-06-at-14.00.43.png\" alt=\"\" width=\"506\" height=\"102\" \/><\/p>\n<h2><b>Yeni i\u015fe al\u0131nanlar<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Pandemi s\u0131ras\u0131nda i\u015fg\u00fcc\u00fcm\u00fcz\u00fc azaltmak zorunda kald\u0131k. Bu da ka\u00e7\u0131n\u0131lmaz olarak \u00fcst\u00fcn m\u00fc\u015fteri hizmeti sunma kapasitemizi k\u0131s\u0131tlad\u0131.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Ancak, 2022 y\u0131l\u0131nda bu kapasiteyi g\u00fc\u00e7lendirmek i\u00e7in on yeni tam zamanl\u0131 M\u00fc\u015fteri Hizmetleri Ekibi \u00fcyesini i\u015fe ald\u0131k.<\/span><\/p>\n<h2><b>Tak\u0131m taktikleri<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">M\u00fc\u015fteri Hizmetleri fonksiyonumuz \u00fc\u00e7 ekibe ayr\u0131lm\u0131\u015ft\u0131r: Sar\u0131 ve Macenta, ayr\u0131ca y\u00fcksek bask\u0131 hacmine ihtiya\u00e7 duyan i\u015fletmelere hizmet veren Solopro ekibi.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">Bu ayr\u0131m, bir m\u00fc\u015fterinin konu\u015fabilece\u011fi dan\u0131\u015fman say\u0131s\u0131n\u0131 azaltarak bire bir ili\u015fkileri te\u015fvik ediyor. M\u00fc\u015fteri Hizmetleri fonksiyonunun kapasitesini bir b\u00fct\u00fcn olarak art\u0131r\u0131rken daha k\u00fc\u00e7\u00fck bir kurulu\u015fun ki\u015fisel yakla\u015f\u0131m\u0131n\u0131 koruman\u0131n harika bir yolu oldu\u011fu kan\u0131tland\u0131.<\/span><\/p>\n<h2><b>Bir rol \u00fczerinde<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Bu ekiplerdeki roller de yenilik\u00e7i bir yeniden yap\u0131land\u0131rmadan ge\u00e7ti. Sar\u0131 ve Macenta'da alt\u0131 hesap y\u00f6neticisi rol\u00fc olu\u015fturarak, ihtiya\u00e7 duyan m\u00fc\u015fterilere \u00f6zel hesap y\u00f6neticileri tahsis edebiliyoruz.<\/span><\/p>\n<p>Tasar\u0131m, Endi\u015feler, Sat\u0131\u015f ve Sanat Kontrol\u00fc uzmanlar\u0131 ekiplerin geri kalan\u0131n\u0131 olu\u015fturuyor. Bu yeni roller, ekip \u00fcyelerine m\u00fc\u015fteri deneyimi \u00fczerinde \u00f6l\u00e7\u00fclebilir bir etkisi olan bir sahiplenme ve ama\u00e7 duygusu veriyor.<\/p>\n<h2><b>A\u00e7\u0131k ileti\u015fim hatlar\u0131<\/b><\/h2>\n<p><span style=\"font-weight: 400;\">Art\u0131k teknoloji taraf\u0131ndan her zamankinden daha iyi destekleniyoruz. Temmuz 2021'de Chatbot'umuzun ba\u015far\u0131l\u0131 bir \u015fekilde piyasaya s\u00fcr\u00fclmesinin ard\u0131ndan yeni bir telefon sistemiyle devam ettik. \u015eubat 2022'de devreye giren otomatik sistem, m\u00fc\u015fterileri h\u0131zl\u0131 ve do\u011fru bir \u015fekilde uygun uzmana y\u00f6nlendiriyor. Ayr\u0131ca m\u00fc\u015fterilere, kendilerine tahsis edilen Hesap Y\u00f6neticilerine h\u0131zl\u0131 ve kolay eri\u015fim i\u00e7in do\u011frudan numaralar veriyoruz.<\/span><\/p>\n<h2><b>En de\u011ferli kayna\u011f\u0131m\u0131z<\/b><\/h2>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"size-full wp-image-73511 aligncenter\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2023\/03\/MicrosoftTeams-image-6.jpg\" alt=\"\" width=\"2016\" height=\"1512\" \/><\/p>\n<p><span style=\"font-weight: 400;\">\u0130nsanlar\u0131 iyi bir i\u015f \u00e7\u0131karmak i\u00e7in ihtiya\u00e7 duyduklar\u0131 ara\u00e7lar, yap\u0131 ve ortamla donatt\u0131\u011f\u0131n\u0131zda, zorluklar\u0131n \u00fcstesinden geleceklerine inan\u0131yoruz. M\u00fc\u015fteri Hizmetleri Ekibimiz son 12 ayda bunun do\u011frulu\u011funu kan\u0131tlamakla kalmad\u0131, beklentilerimizi de a\u015ft\u0131. Ekibin bu yeni uygulamalar\u0131 benimseme konusundaki isteklili\u011fi ve bunlar\u0131 hayata ge\u00e7irme konusundaki kararl\u0131l\u0131\u011f\u0131, m\u00fc\u015fteri hizmetleri performans\u0131m\u0131z\u0131 \u00f6l\u00e7t\u00fc\u011f\u00fcm\u00fcz her metrikte kendini g\u00f6sterdi.<\/span><\/p>\n<p><strong>Bask\u0131 i\u00e7in y\u0131lda be\u015f rakam veya daha fazla harcama yap\u0131yorsan\u0131z, Solopro m\u00fc\u015fterisi olmak ihtiya\u00e7lar\u0131n\u0131za daha uygun bir hizmet alaca\u011f\u0131n\u0131z anlam\u0131na gelebilir. Abonelik gerektirmeyen hizmetimizden yararlanmaya hak kazan\u0131p kazanmad\u0131\u011f\u0131n\u0131z\u0131 \u00f6\u011frenmek i\u00e7in <a href=\"https:\/\/www.solopress.com\/blog\/tr\/solopro\/\" target=\"_blank\" rel=\"noopener\">\u00f6zel Solopro sayfas\u0131<\/a>.<\/strong><\/p>","protected":false},"excerpt":{"rendered":"<p>Over the past year, we\u2019ve focused on customer service with some innovative changes that have attracted recognition from our industry as well as our customers. Positive changes to our Customer Service Team structure and headcount have seen some impressive improvements across all the metrics we use to measure our performance. Recognition from industry experts and [&hellip;]<\/p>\n","protected":false},"author":134,"featured_media":73525,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[550,551],"tags":[],"class_list":{"0":"post-73508","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-print-industry-news","8":"category-solopress-news"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Customer Service Success: Print Week Awards 2023 - Solopress UK<\/title>\n<meta name=\"description\" content=\"Recent innovative changes to the way we provide customer service have attracted recognition from our industry and customers alike.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.solopress.com\/blog\/tr\/solopress-haberleri\/musteri\u0307-hi\u0307zmetleri\u0307ndeki\u0307-yeni\u0307li\u0307k-baski-haftasi-odulu-basarisini-geti\u0307rdi\u0307\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service Success: Print Week Awards 2023 - 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