{"id":75625,"date":"2025-07-23T11:07:40","date_gmt":"2025-07-23T10:07:40","guid":{"rendered":"https:\/\/www.solopress.com\/blog\/?p=75625"},"modified":"2025-07-23T11:08:05","modified_gmt":"2025-07-23T10:08:05","slug":"solopress-musteri%cc%87-katilim-eki%cc%87bi%cc%87-i%cc%87le-tanisin","status":"publish","type":"post","link":"https:\/\/www.solopress.com\/blog\/tr\/solopress-news\/meet-the-solopress-customer-engagement-team\/","title":{"rendered":"Solopress M\u00fc\u015fteri \u0130li\u015fkileri Ekibiyle Tan\u0131\u015f\u0131n"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p>Solopress'i arad\u0131\u011f\u0131n\u0131zda hatt\u0131n di\u011fer ucunda kimin oldu\u011funu hi\u00e7 merak ettiniz mi? Bu sadece bir \u00e7a\u011fr\u0131 merkezi de\u011fil. Sipari\u015finizi verdi\u011finiz andan kap\u0131n\u0131za ula\u015ft\u0131\u011f\u0131 ana kadar sorunsuz bir \u015fekilde ilerlemesini sa\u011flamak i\u00e7in perde arkas\u0131nda \u00e7al\u0131\u015fan, iyi yap\u0131land\u0131r\u0131lm\u0131\u015f bir m\u00fc\u015fteri ili\u015fkileri uzmanlar\u0131 ekibidir.<\/p>\n<p>Solopress olarak, m\u00fckemmel bask\u0131n\u0131n makinelerden daha fazlas\u0131n\u0131 gerektirdi\u011fini biliyoruz. \u0130nsan gerektirir. Bu nedenle senaryolara de\u011fil, ihtiya\u00e7lar\u0131n\u0131za g\u00f6re tasarlanm\u0131\u015f bir destek sistemi olu\u015fturduk.<\/p>\n<h2><strong>\u00d6zel bir m\u00fc\u015fteri kat\u0131l\u0131m ekibinden ki\u015fiye \u00f6zel destek<\/strong><\/h2>\n<p>M\u00fc\u015fteri Etkile\u015fim Ekibimiz, her soruya yan\u0131t veren genel uzmanlardan olu\u015fmuyor. Bunun yerine, ister tek seferlik bir bro\u015f\u00fcr y\u00fckl\u00fcyor ister her hafta toplu sipari\u015f veriyor olun, m\u00fc\u015fterilerimizin ger\u00e7ek d\u00fcnyadaki gereksinimlerini yans\u0131tan bir destek yap\u0131s\u0131 olu\u015fturduk.<\/p>\n<p>Bunun temelinde bizim <strong>triyaj<\/strong> yakla\u015f\u0131m. \u0130leti\u015fime ge\u00e7ti\u011finizde, ne t\u00fcr bir yard\u0131ma ihtiyac\u0131n\u0131z oldu\u011funu belirliyoruz. Ard\u0131ndan sizi yard\u0131mc\u0131 olacak do\u011fru bilgiye sahip birine y\u00f6nlendirdi\u011fimizden emin oluyoruz. Bu, departmanlar aras\u0131nda gidip gelmemenizi veya cevaplar i\u00e7in bekletilmemenizi sa\u011flaman\u0131n h\u0131zl\u0131 ve etkili bir yoludur.<\/p>\n<h2><strong>\u0130lk seferde do\u011fru yard\u0131m\u0131 almak<\/strong><\/h2>\n<p><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter size-full wp-image-75633\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur.jpg\" alt=\"M\u00fc\u015fteri Ba\u011fl\u0131l\u0131\u011f\u0131 Departman\u0131\" width=\"900\" height=\"675\" srcset=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur.jpg 900w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-300x225.jpg 300w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-768x576.jpg 768w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-16x12.jpg 16w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-560x420.jpg 560w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-80x60.jpg 80w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-696x522.jpg 696w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Ria_office_blur-265x198.jpg 265w\" sizes=\"auto, (max-width: 900px) 100vw, 900px\" \/><\/a><\/p>\n<p>M\u00fc\u015fteri Ba\u011fl\u0131l\u0131\u011f\u0131 yap\u0131m\u0131z \u015fu \u015fekilde \u00e7al\u0131\u015f\u0131r:<\/p>\n<ul>\n<li><strong>Triyaj<\/strong> - \u00d6n hat ekibimiz gelen sorular\u0131 inceler ve \u00e7\u00f6z\u00fcme giden en iyi yolu h\u0131zla belirler. Do\u011frudan do\u011fru ki\u015fiye ula\u015fman\u0131za yard\u0131mc\u0131 olmak i\u00e7in buradalar.<\/li>\n<li><strong>Sipari\u015f \u0130\u015fleme ve Prova<\/strong> - Bu ekip, resminizin do\u011fru \u015fekilde haz\u0131rland\u0131\u011f\u0131ndan ve bask\u0131ya haz\u0131r oldu\u011fundan emin olmak i\u00e7in i\u015fin teknik taraf\u0131yla ilgilenir.<\/li>\n<li><strong>Hesap Y\u00f6neticileri<\/strong> - Ticari bir m\u00fc\u015fteri, bayi veya d\u00fczenli sipari\u015f veren biriyseniz, tercihlerinizi ve \u00f6nceliklerinizi anlayan \u00f6zel bir irtibat noktan\u0131z olacakt\u0131r.<\/li>\n<li><strong>Solopro Ekibi<\/strong> - Y\u00fcksek hacimli m\u00fc\u015fteriler i\u00e7in Solopro ekibi, \u00f6zel fiyatland\u0131rma, \u00fcr\u00fcn tavsiyesi ve destek ile ki\u015fiselle\u015ftirilmi\u015f bir hizmet sunar.<\/li>\n<\/ul>\n<p>Ayr\u0131ca telefon, e-posta ve canl\u0131 sohbet yoluyla da destek sunuyoruz - hangisi size en uygunsa.<\/p>\n<hr \/>\n<p><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2.png\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-75627 alignleft\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2.png\" alt=\"\" width=\"269\" height=\"277\" srcset=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2.png 543w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2-291x300.png 291w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2-12x12.png 12w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Morgan-blog2-408x420.png 408w\" sizes=\"auto, (max-width: 269px) 100vw, 269px\" \/><\/a><\/p>\n<h3><\/h3>\n<p style=\"text-align: left;\"><em>\"Birinin di\u011fer u\u00e7ta neyle u\u011fra\u015ft\u0131\u011f\u0131n\u0131 asla bilemezsiniz. Biraz empati ve net cevaplar, m\u00fc\u015fterinin ihtiya\u00e7 duydu\u011fu \u015feyi ihtiya\u00e7 duydu\u011fu anda almas\u0131n\u0131 sa\u011flamaya ger\u00e7ekten yard\u0131mc\u0131 olabilir.\"<\/em><br \/>\n- <strong>Morgan Wenn<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<h2><strong>Bask\u0131n\u0131n insanlarla bulu\u015ftu\u011fu yer<\/strong><\/h2>\n<p>Basit sorulara yard\u0131mc\u0131 olmak ve i\u015fleri h\u0131zland\u0131rmak i\u00e7in Canl\u0131 Sohbet gibi ara\u00e7lara yat\u0131r\u0131m yapt\u0131k. \u015eu anda 3. nesil sohbet botumuzu \u00e7al\u0131\u015ft\u0131r\u0131yoruz ve her zaman geli\u015fiyor. Bununla birlikte, g\u00fc\u00e7l\u00fc bir insan varl\u0131\u011f\u0131n\u0131 s\u00fcrd\u00fcrmek i\u00e7in de bilin\u00e7li bir karar verdik.<\/p>\n<p>Otomasyonun yeri ayr\u0131d\u0131r, ancak deneyim, empati ve muhakemenin yerini hi\u00e7bir \u015fey tutamaz. Bu, \u00f6zellikle zaman dar oldu\u011funda veya i\u015f karma\u015f\u0131k oldu\u011funda ge\u00e7erlidir. Bu nedenle Solopress geni\u015fledik\u00e7e M\u00fc\u015fteri \u0130li\u015fkileri Ekibimizi e\u011fitmeye ve b\u00fcy\u00fctmeye devam ediyoruz. \u00c7al\u0131\u015fma arkada\u015flar\u0131m\u0131z\u0131n \u00e7o\u011funun bask\u0131 veya tasar\u0131m ge\u00e7mi\u015fi var, bu nedenle neyin neden \u00f6nemli oldu\u011funu anl\u0131yorlar.<\/p>\n<h2><strong>31.000'den fazla m\u00fc\u015fteri bize neden 5 y\u0131ld\u0131z verdi?<\/strong><\/h2>\n<p>Derecelendirmeye sahip olmaktan gurur duyuyoruz <strong>M\u00fckemmel<\/strong> \u00fczerinde <a href=\"https:\/\/uk.trustpilot.com\/review\/www.solopress.com\" target=\"_blank\" rel=\"noopener\">Trustpilot<\/a>Mutlu m\u00fc\u015fterilerden gelen binlerce do\u011frulanm\u0131\u015f yorumla.<\/p>\n<hr \/>\n<p><em><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-75631 alignleft\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01.jpg\" alt=\"\" width=\"247\" height=\"185\" srcset=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01.jpg 900w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-300x225.jpg 300w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-768x576.jpg 768w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-16x12.jpg 16w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-560x420.jpg 560w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-80x60.jpg 80w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-696x522.jpg 696w, https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/BLOG-TILES-trustpilot-01-265x198.jpg 265w\" sizes=\"auto, (max-width: 247px) 100vw, 247px\" \/><\/a><\/em><\/p>\n<p><em>\"El ilanlar\u0131, posterler, kitaplar basmak i\u00e7in Solopress'i kulland\u0131m ve her zaman m\u00fckemmel hizmet ve harika bir bitmi\u015f \u00fcr\u00fcn sa\u011flad\u0131lar. Yak\u0131n tarihli bir projede Debbie, tedarik etti\u011fim sanat eseriyle ilgili bir sorunu \u00e7\u00f6zmeme yard\u0131mc\u0131 olmak i\u00e7in yukar\u0131da ve \u00f6teye gitti. \u015eiddetle tavsiye edilir!\" <\/em>- <strong>Trustpilot arac\u0131l\u0131\u011f\u0131yla Noah<br \/>\n<\/strong><\/p>\n<hr \/>\n<h2><strong>Bize ihtiyac\u0131n\u0131z oldu\u011funda buraday\u0131z<\/strong><\/h2>\n<p>\u0130ster h\u0131zl\u0131 bir cevaba, ister teknik yard\u0131ma veya bir sonraki bask\u0131 i\u015fleminiz i\u00e7in tavsiyeye ihtiyac\u0131n\u0131z olsun, M\u00fc\u015fteri Etkile\u015fim Ekibi size yard\u0131mc\u0131 olmak i\u00e7in burada. Her zaman <a href=\"https:\/\/www.solopress.com\/blog\/tr\/contact-us\/\" target=\"_blank\" rel=\"noopener\">Bize ula\u015f\u0131n<\/a> telefon, e-posta veya <a class=\"freshChatButton\">F\u0131rlatma<\/a> \u0130htiyac\u0131n\u0131z olan deste\u011fi, ihtiyac\u0131n\u0131z oldu\u011fu anda alman\u0131z\u0131 sa\u011flamak i\u00e7in Canl\u0131 Sohbet.<\/p>\n<p>&nbsp;<\/p>","protected":false},"excerpt":{"rendered":"<p>Ever wondered who\u2019s on the other end of the line when you call Solopress? It\u2019s not just a call centre. It\u2019s a well-structured team of customer engagement specialists working behind the scenes to make sure your order goes smoothly, from the moment you place it to the moment it arrives at your door. At Solopress, [&hellip;]<\/p>\n","protected":false},"author":134,"featured_media":75628,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[551],"tags":[],"class_list":{"0":"post-75625","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-solopress-news"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Meet the Solopress Customer Engagement Team - Solopress UK<\/title>\n<meta name=\"description\" content=\"Get to know the Customer Engagement team behind Solopress. From triage to account management, discover how we keep your jobs running smoothly\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.solopress.com\/blog\/tr\/solopress-haberleri\/solopress-musteri\u0307-katilim-eki\u0307bi\u0307-i\u0307le-tanisin\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Meet the Solopress Customer Engagement Team - Solopress UK\" \/>\n<meta property=\"og:description\" content=\"Get to know the Customer Engagement team behind Solopress. From triage to account management, discover how we keep your jobs running smoothly\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.solopress.com\/blog\/tr\/solopress-haberleri\/solopress-musteri\u0307-katilim-eki\u0307bi\u0307-i\u0307le-tanisin\/\" \/>\n<meta property=\"og:site_name\" content=\"The Latest Print and Design News | Solopress\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/Solopress\" \/>\n<meta property=\"article:published_time\" content=\"2025-07-23T10:07:40+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-07-23T10:08:05+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2025\/07\/Customer-Engagement-Blog-Header.png\" \/>\n\t<meta property=\"og:image:width\" content=\"370\" \/>\n\t<meta property=\"og:image:height\" content=\"278\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"author\" content=\"Danny Powell\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@solopress\" \/>\n<meta name=\"twitter:site\" content=\"@solopress\" \/>\n<meta name=\"twitter:label1\" content=\"Yazan:\" \/>\n\t<meta name=\"twitter:data1\" content=\"Danny Powell\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tahmini okuma s\u00fcresi\" \/>\n\t<meta name=\"twitter:data2\" content=\"4 dakika\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\"},\"author\":{\"name\":\"Danny Powell\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/#\\\/schema\\\/person\\\/0937555a256c22f94400f4b7e2329c09\"},\"headline\":\"Meet the Solopress Customer Engagement Team\",\"datePublished\":\"2025-07-23T10:07:40+00:00\",\"dateModified\":\"2025-07-23T10:08:05+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\"},\"wordCount\":607,\"publisher\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Customer-Engagement-Blog-Header.png\",\"articleSection\":[\"Solopress News\"],\"inLanguage\":\"tr\"},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\",\"url\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/\",\"name\":\"Meet the Solopress Customer Engagement Team - Solopress UK\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/solopress-news\\\/meet-the-solopress-customer-engagement-team\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/www.solopress.com\\\/blog\\\/wp-content\\\/uploads\\\/2025\\\/07\\\/Customer-Engagement-Blog-Header.png\",\"datePublished\":\"2025-07-23T10:07:40+00:00\",\"dateModified\":\"2025-07-23T10:08:05+00:00\",\"description\":\"Get to know the Customer Engagement team behind Solopress. 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