{"id":71425,"date":"2021-09-06T14:32:50","date_gmt":"2021-09-06T13:32:50","guid":{"rendered":"https:\/\/www.solopress.com\/blog\/?p=71425"},"modified":"2021-09-06T15:35:59","modified_gmt":"2021-09-06T14:35:59","slug":"meet-sally-the-solopress-chatbot","status":"publish","type":"post","link":"https:\/\/www.solopress.com\/blog\/solopress-news\/meet-sally-the-solopress-chatbot\/","title":{"rendered":"Meet Sally, the Solopress Chatbot"},"content":{"rendered":"<div id=\"bsf_rt_marker\"><\/div><p><span data-contrast=\"auto\">We\u2019d like to take this\u00a0opportunity to introduce to you the newest member of the\u00a0Solopress\u00a0Team: Sally the\u00a0Chatbot.\u00a0Sally\u2019s been brought online to give you support when you need to contact us\u00a0about\u00a0your orders.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Whenever you have an enquiry about your job, Sally will be ready and waiting 24 hours a day to give you a quote, track your order, amend your address, change delivery dates, upgrade your courier options and more.<\/span><\/p>\n<h2><span data-ccp-props=\"{}\">Say &#8216;Hi!&#8217; to Sally<\/span><\/h2>\n<p><span data-contrast=\"auto\">To start a text chat with Sally, all you need to do is click on the Live Chat icon at the bottom right of the page at Solopress.com.<\/span><\/p>\n<p><span data-contrast=\"auto\"><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2021\/09\/Blog-chatbot-03.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-71603 alignright\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2021\/09\/Blog-chatbot-03.jpg\" alt=\"\" width=\"263\" height=\"263\" \/><\/a>As enthusiastic as Sally is, she knows her limits. As soon as she\u2019s aware your enquiry needs the human touch, she\u2019ll put you straight through to a real person. If it\u2019s within office hours, you\u2019ll only ever be a click or two away from speaking to one of our living, breathing team members.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Unlike our human colleagues, Sally\u2019s able to speak to\u00a0many\u00a0of you at once, cutting down queues and\u00a0speeding up response times.\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">Even outside office hours, Sally\u2019s always\u00a0here waiting to greet you,\u00a0check\u00a0on\u00a0your\u00a0orders\u00a0and action amends to your jobs.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-ccp-props=\"{}\">How can Sally help you?<\/span><\/h2>\n<p>Sally&#8217;s well-equipped to field many of our most frequently received enquiries via the Live Chat function.<\/p>\n<p><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2021\/09\/Blog-chatbot-02.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-71600 alignleft\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2021\/09\/Blog-chatbot-02.jpg\" alt=\"\" width=\"388\" height=\"388\" \/><\/a>Currently, she&#8217;s able to help you:<\/p>\n<ul>\n<li>Check, or pause, the progress of your job<\/li>\n<\/ul>\n<ul>\n<li><span data-contrast=\"auto\">T<\/span><span data-contrast=\"auto\">rack and manage your deliveries\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li>Change delivery times and addresses<\/li>\n<\/ul>\n<ul>\n<li>Access\u00a0your\u00a0invoices anytime<\/li>\n<\/ul>\n<ul>\n<li>Get quotes for our most popular products<\/li>\n<\/ul>\n<ul>\n<li>Stay informed on the progress of your orders 24\/7<\/li>\n<\/ul>\n<p><span data-contrast=\"auto\">We&#8217;ll be keeping an eye on how Sally gets on, and we&#8217;re hoping to assign more duties\u00a0to her in the future.<\/span><\/p>\n<h2><span data-ccp-props=\"{}\">Top of the Bots<\/span><\/h2>\n<p><span data-contrast=\"auto\">For customers, it means we can engage with you\u00a0and determine your wishes\u00a0instantly. That helps us\u00a0make sure you\u2019re\u00a0always\u00a0guided directly to the quickest solution. That might be something that Sally can resolve with\u00a0you herself. Alternatively, she may determine that you&#8217;re better off talking to a customer service adviser, or a\u00a0member of our dedicated designe team.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\"><a href=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2021\/09\/Blog-chatbot-04.jpg\"><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-71602 alignright\" src=\"https:\/\/www.solopress.com\/blog\/wp-content\/uploads\/2021\/09\/Blog-chatbot-04.jpg\" alt=\"\" width=\"262\" height=\"262\" \/><\/a>We know not everyone loves a bot, and we understand that\u00a0many\u00a0people\u00a0may have had frustrating\u00a0experiences in the past.\u00a0We\u2019ve worked hard to make sure Sally\u2019s a\u00a0straight-forward assistant\u00a0who\u2019s\u00a0always\u00a0a delight to deal with.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">It\u2019s important to stress that\u00a0Sally is not an AI. She\u2019s not here to\u00a0learn your habits or\u00a0second guess your wishes. She\u2019ll certainly never pretend to be a\u00a0real person. If it\u2019s a human you\u2019d prefer, our trusted team will always be\u00a0on hand\u00a0to\u00a0lend a 100% organic ear.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<h2><span data-ccp-props=\"{}\">Our friend electric<\/span><\/h2>\n<p><span data-contrast=\"auto\">That said, we think\u00a0it\u2019s time to embrace our robot\u00a0friends, and we\u2019re particularly proud and fond of Sally the\u00a0Solopress\u00a0Chatbot.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">We\u2019d love to get your feedback on how\u00a0she\u2019s\u00a0getting on, so\u00a0if you have any comments on your experiences with Sally, let us know at\u00a0<\/span><a href=\"mailto:customerservices@solopress.com\"><span data-contrast=\"none\">customerservices@solopress.com<\/span><\/a><span data-contrast=\"auto\">. We\u2019ll be sure to bring them up at her next colleague appraisal!<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>We\u2019d like to take this\u00a0opportunity to introduce to you the newest member of the\u00a0Solopress\u00a0Team: Sally the\u00a0Chatbot.\u00a0Sally\u2019s been brought online to give you support when you need to contact us\u00a0about\u00a0your orders.\u00a0 Whenever you have an enquiry about your job, Sally will be ready and waiting 24 hours a day to give you a quote, track your [&hellip;]<\/p>\n","protected":false},"author":134,"featured_media":71601,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"tdm_status":"","tdm_grid_status":"","footnotes":""},"categories":[551],"tags":[],"class_list":{"0":"post-71425","1":"post","2":"type-post","3":"status-publish","4":"format-standard","5":"has-post-thumbnail","7":"category-solopress-news"},"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.2 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Meet Sally, the Solopress Chatbot | Solopress UK<\/title>\n<meta name=\"description\" content=\"Meet the newest member of the\u00a0Solopress\u00a0Team: Sally the\u00a0Chatbot.\u00a0Sally\u2019s been brought online to give you support when you need it, 24 hours a day.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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