{"id":75396,"date":"2025-05-19T10:28:10","date_gmt":"2025-05-19T09:28:10","guid":{"rendered":"https:\/\/www.solopress.com\/blog\/?p=75396"},"modified":"2025-05-19T10:28:10","modified_gmt":"2025-05-19T09:28:10","slug":"meet-the-dispatch-team-the-people-behind-every-fast-turnaround","status":"publish","type":"post","link":"https:\/\/www.solopress.com\/blog\/solopress-news\/meet-the-dispatch-team-the-people-behind-every-fast-turnaround\/","title":{"rendered":"Meet the Dispatch Team: the people behind every fast turnaround"},"content":{"rendered":"
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Next-day delivery is something we\u2019re proud to offer \u2014 but it takes a great deal of organisation, hard work and efficiency to deliver that, day after day. Around one in five of our jobs are next-day dispatch orders, but whatever the deadline, we treat every delivery with the same focus.<\/p>\n

That commitment relies on a team that works swiftly and consistently to get every order out on time \u2014 with an on-time dispatch rate that stays well above 99%. With colleagues covering shifts around the clock to keep things moving, we wanted to shine a light on some of the unsung heroes behind our delivery promise.<\/p>\n

Keeping pace, every day<\/b><\/h2>\n

\"Dispatch<\/a><\/b><\/h2>\n

Dispatch is the final stage in the Solopress process. It\u2019s where print becomes parcels, and orders turn into outbound deliveries. From bulk jobs to last-minute flyers, the Dispatch Team checks, labels, packs and loads every order for collection.<\/span><\/p>\n

This is a high-volume, high-precision operation. Each day, the team handles between 2,500 and 3,000 orders. They prepare anything from 50 to 100 pallets \u2014 plus two full lorry loads of items that don\u2019t travel on pallets. At peak, that can total up to 60 tonnes of print in a single shift.<\/span><\/p>\n

Each day, two courier collections and five or six pallet pick-ups take orders across the UK. Timing is critical, but so is accuracy. Every parcel needs to be packaged properly and dispatched without delay.<\/span><\/p>\n

Meet a few of the team<\/b><\/h2>\n

We managed to catch a few of the team between tasks to tell us a little about themselves:<\/span><\/p>\n

\u201cThey call me Jack-of-\"Coordinator<\/a>all-trades because I\u2019ve probably done every job going at Solopress! I\u2019d say we\u2019ve never been busier than we are now, but we\u2019ve never been better equipped to deal with it!\u201d<\/b>
\n<\/b> Jackie Raby, Dispatch Co-ordinator<\/span><\/i><\/p>\n

 <\/p>\n

\"\"<\/a>\u201cIt feels like there aren\u2019t enough hours in the day, but we get it all done, day in, day out.\u201d<\/b>
\n<\/b> Steve Furness, Dispatch Manager<\/span><\/i><\/p>\n

 <\/p>\n

\"Charles\"<\/a>\u201cToday\u2019s just another day! There\u2019s always a lot going on, but we\u2019ve got a rhythm going and everyone knows what they\u2019re doing.\u201d<\/b>
\n<\/b> Charles Sullivan, Dispatch<\/span><\/i><\/p>\n

 <\/p>\n

Working in sync with 24-hour production<\/b><\/h2>\n

Solopress operates around the clock \u2014 and Dispatch is no exception. The team works in step with ongoing production to make sure every completed job is ready for the final collection at 10pm.<\/span><\/p>\n

That means working with urgency and precision until the very end of the shift. Communication is key. Colleagues across departments coordinate every label, pallet and van load. Often, they\u2019re loading jobs just minutes before the lorry doors close.<\/span><\/p>\n

Some key stats from our dispatch department<\/b><\/h2>\n