Need help?
Here you'll find quick answers to the most common questions about our services, payment and billing, file requirements, shipping options, and more. Whether you're placing your first order or are a returning customer, this guide will help you get the most out of our services.
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Re-Ordering
You can duplicate a previous order by finding it in My Orders in your Solopress account, and placing the order again.
If you can’t find the order in your account, please speak with one of our Live Chat team, or call 01702 460047 as we may still have your order and artwork on file.
Please note: If you’ve placed an order using the Guest checkout option, you won’t have a Full Account , so you won’t be able to re-order. Please upgrade your account to take full advantage of the re-ordering feature.
If you contact one of our Live Chat team, or call 01702 460047, we may be able to find previous orders with minimal details such as your email address or company name.
There are three scenarios which would be mean you’re unable to view previous orders:
1. Your order was placed more than a year ago.
2. Your order was placed using a different account or email address.
3. It was a bespoke order placed directly through our service team.
If you need any assistance regarding previous orders, please contact us via Live Chat, at [email protected] or call 01702 460047.