|Artwork and Design Guidelines|
|Shipping & Delivery|
|Payment & Billing Details|
|Policies & Other Information|
Please note that because of our high speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the order as late as possible.
If you have uploaded the wrong artwork, please speak with one of our Live Chat team or call 01702 460047 quoting your order number.
Please note that because of our high speed turnaround, your items will be printed soon after you place the initial order, however we will always do our best to change the artwork as late as possible.
You can change your shipping address before the order is dispatched; it is sometimes possible to change the address during transit. You can speak with one of our Live Chat team or call us on 01702 460047 to alert us to the change but we need to receive your new address in writing, so make sure you email the details to us.
If you've moved and want to change your delivery address for future orders, please log into your Solopress account. In the 'My Address Book' section, click 'View All My Addresses'. You will be presented with all your saved addresses. Click 'Edit Address' and press save when ready.
Your address will now be saved for all future orders.
You can speak with one of our Live Chat team or call us on 01702 460047 quoting your order number to alert us to the cancellation but we need to get confirmation in writing, so make sure you email us too.
Please note that because of our high-speed turnaround, orders are printed soon after they're placed so it may not always be possible to cancel your order.
You will be sent a tracking number by email when the order is dispatched. The email will include a link to the tracking area on the courier website.
The first thing to do is check the couriers website. It may be that they have tried to deliver your order and you were not in. They may have left your order in a safe place, or left it with a neighbour. The website will tell you in the tracking section what has happened to your order.
If you are still unable to locate your order, please speak with one of our Live Chat team or call us on 01702 460047 and we will be happy to help.
If there's anything about your order that you're not happy with, call 01702 460047 and speak with customer services. Please remember to have your order number to hand. Our customer services team may ask for pictures or a brief explanation in writing so that we can get a better understanding and determine how to rectify the issue.
If you are unable to call or it is out of hours, please email [email protected] with as much detail as possible and we'll be happy to help.
Within a week of despatching your order, an email will be sent through to give you the opportunity to share with us how you feel we've performed.