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Yes, if it is an order that you have placed on our new website, then you can easily re-order by logging into your Solopress account.
If you cannot find your order in your account, please speak with one of our Live Chat team, or call 01702 460047 and they will be happy to help. We keep all customer orders and artwork on file for 5 years.
Please note: If you have placed an order using the Guest checkout option, you will not have a Full Account and therefore will not have the ability to re-order. Please upgrade your account to take full advantage of the re-ordering feature.
Don’t worry; we will be able to help. We have a sophisticated Management Information System that allows us to find old orders with minimal details – be it the delivery postcode, your email, or even the subject of the artwork.
There are two scenarios which would be mean you are unable to view previous orders placed online with us.
1: You have placed an order using the Guest Checkout option and have since upgraded your account. Any orders placed using the Guest Checkout option do not transfer across to your Full Account.
2: You placed an order online before February 2015, which means it was placed on our old website. We were unable to migrate old orders across to our new website although we are still able to see all your previous orders on our database and get any information you require.
If you need any information or artwork sent to you, please speak with one of our Live Chat team or call 01702 460047.