Need help?
Here you'll find quick answers to the most common questions about our services, payment and billing, file requirements, shipping options, and more. Whether you're placing your first order or are a returning customer, this guide will help you get the most out of our services.
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Shipping & Delivery
Delivery is free for all UK mainland deliveries.
For the majority of our deliveries we use FedEx who will provide a timeslot for delivery. We also use Magnum Logistics and Royal Mail.
For more about deliveries, visit Delivery Information and for tracking information, visit our Trackable Delivery page.
Deliveries to PA postcodes in Scotland will only take place on Tuesdays and Thursdays. Exact date will be confirmed by e-mail when placing an order.
Deliveries to some of Scottish postcodes (AB, FK, G83, IV, KW, PA, PH, HS, DD) can take an extra 2 to 3 days.
Deliveries to Northern Ireland (BT), Channel Islands and the Isle of Man take an extra 2 to 3 days.
For more about deliveries, visit Delivery Information and for tracking information, visit our Trackable Delivery page.
We can ship to anywhere in the world, however this is a special service that’s not available online. If you require shipping to an address outside of the UK, please email us at [email protected] for a quote.
We can arrange for your delivery to be on Saturday, but there are additional fees for this service. You can upgrade your delivery to one of the following timed deliveries:
- Saturday Pre Noon Deliveries will be charged at £30.00
- Saturday Pre 10:30am Deliveries will be charged at £35.00
Please note this service is unavailable for some postcodes.
You can call, email or contact us via Live Chat to upgrade your delivery to one of the following:
- Pre 10:30am weekday will be charged at £20.00
- Pre Noon weekday be charged at £15.00
Please note this service is unavailable for some postcodes.
For the majority of our deliveries we use FedEx who deliver between 8am and 8pm and provide a timeslot for delivery.
We also use Magnum Logistics who deliver between 7am and 5pm.
For more about deliveries, visit Delivery Information and for tracking information, visit our Trackable Delivery page.
You’ll be sent an email with a time slot on the day of your delivery. We’ll ask you in this message if you’d like to move the delivery to another day.
Alternatively, you can call the Customer Service team on 01702 460047 and they will help you move your delivery to a day that better suits you.
You’ll be sent an email with a time slot on the day of your delivery. We’ll ask you in this message if you’d like to move the delivery to another day.
Alternatively, you can call the Customer Service team on 01702 460047 and they will help you move your delivery to a day that better suits you.
For very large orders we use a specialist courier who handle palleted deliveries. They can only deliver to the curb side and cannot carry the pallet inside the building.
If you have any concerns before placing a large order please contact our Customer Service team.